Account Executive

at  Health Solutions

INTRODUCTION

Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture ofinnovation, and create value through unique insights of how to achievespecific outcomes by using a defined set of Health capabilities.

REQUIREMENTS

• Matric or equivalent
• Business related qualification
• Wealth Management L5 & RE
• 3-5 years experience in the MedicalSchemes Industry
• Additional exposure to health insurance and the insurance industry will be a beneficiary.
• Excellent written and verbal communication skills
• Sound knowledge on Medical Schemeand Health Insurance products,policies, procedures and processes
• General knowledge of all business-related rules and regulations
• Relavant regulatory and complaince requirements

ROLE PURPOSE

Build, strengthen and maintain relationships with key stakeholders and act as key contact to stakeholders regarding queries, products and services.

DUTIES & RESPONSIBILITIES

Internal Process

• Build and maintain good relationships with various stakeholders (e.g. clients,brokers, partners) so the business can maximise value from these relationships.
• Understand stakeholders problems and challenges and identify ways the business could better address those needs.Interact with stakeholders to explain products and service offerings,address queries and strengthen their satisfaction with the business.
• Assess level of client satisfaction with current products and services and make recommendations to addresss hortcomings.
• Function as a trusted and loyal advisor regarding business challenges stakeholders are facing by identifying competitive threats and recommending helpful strategies tohelp them realise their business goals.
• Analyse all benefits, risks, and costs of proposed strategies to determine whether they are viable.
• Provide information to internal teams to capitalise on opportunities to up-sell or cross-sell services andproducts based on insight generated in stakeholder engagements and needs.
• Provide excellent service in order tomaintain a positive reputation for the business.
• Resolve any escalated complaints in a prompt and professional manner to maintain good relationships and stakeholder satisfaction.
• Identify and report process and system failures and enhancements to improve stakeholder experience.

Client

• Continuously monitor turnaround times and quality standards andresolve issues speedily to enhance client service delivery.
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked,accurately resolved and used as a mechanism to improve client service and business processes.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of over all client targets.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships withclients and internal and externalstakeholders.
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommenda djustments.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improveclient service and fair treatment ofclients within area of responsibility.
• Participate and contribute to a culturewhich builds rewarding relationships,facilitates feedback and provides exceptional client service.

People

• Build strong relationships throughproviding specialist know-how andleadership to others, expressingpositive expectations.
• Continuously develop own expertisein terms of industry and subject matter development and applicationthereof in an area of specialisation.
• Positively influence and managechange and offer specialist supportwhere required.
• Contribute to continuous innovationthrough the development, sharing and implementation of new ideas and involvement of colleagues and staff.
• Participate and contribute to a cultureof work centric thinking, productivity,service delivery and quality management.
• Take ownership for driving career development.

Finance

• Contribute to the financial planningprocess within areaIdentify opportunities to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other companyresources under your control with duerespect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.