Account Executive

at  IDA Foundation

ABOUT US

IDA Foundation is an independent social enterprise providing medicines and medical goods to healthcare organisations worldwide, at the best price possible. We recognise that in today’s world, essential medicines remain out of reach for too many people. For almost 50 years, IDA has been bridging those gaps within a competitive and dynamic commercial environment. We work on multimillion dollar global health programmes for large funding organisations (e.g. The Global Fund), as well as national health initiatives in low- and middle-income countries (e.g. hospitals and central medical stores). IDA’s products and services have a global impact: for example, in 2019 and 2020, we delivered long-lasting insecticidal nets to help protect approximately 405 million people against malaria.
Headquartered in Amsterdam, we are a global organisation with over 200 employees representing 28 nationalities. We have offices in India, China and Dubai. We pride ourselves on our professional, diverse and multicultural team, which is passionate about our mission and our strategic goals of universal health coverage, strengthened local capacity and sustainable value chains. Regular training opportunities are available to meet everyone’s professional and personal development needs. Our culture is open and informal, and we believe in sharing views and learning from each other.
Please visit www.idafoundation.org for more information.
We are currently looking for a
Account Executive
Full-time position (40 hours/week)
In your role as an Account Executive, you are part of the Account Executive team, reporting directly to the Area Manager.
You are responsible for the end-to-end Quote-to-Cash process. The challenge is to realize the agreed service level (in full on time) of products and related services against the lowest possible integral added cost for our customers. The main drivers are speed, expertise (knowledge of IDA products and services), accuracy (first time right) and clarity in communication. As an Account Executive you actively signal disruptions in the process, propose solutions for improvement and participate actively in improvement initiatives. You contribute in a positive way to the whole customer service team, seeking help from, and offering help to, team members.

As an Account Executive, you are mainly responsible for:

• Completing correct and on time submission of quotations;
• Monitoring and following up quotes according to the SLA and follow up with customers as needed;
• Driving and realizing upselling;
• Deciding on best route to market according to IDA policy (stock vs direct shipment);
• Managing sales orders according to customer requirements;
• Processing cancellations according to policy;
• Providing excellent customer service

Education & Experience

• MBO + with focus on Account Management, Economics, Logistics and Supply Chain or similar;
• Minimum 2 years of working experience in a similar role in an international environment;
• Excellent skills in Excel;
• Experience with an ERP system, preferably JD Edwards;
• Affinity with international development / IDA’s mission.

Skills & Characteristics

• Result oriented, willingness to operate in a challenging environment;
• Solid understanding of business processes, preferably in an international Supply Chain environment;
• Solid analytical and critical decision-making skills;
• Strong planning and organization skills;
• Ability to perform root-cause analysis and problem resolution;
• Team-oriented and good interpersonal communication skills;
• Ability to manage stakeholders effectively at all levels (both internal and external)

Language

• Fluency in written and spoken English
• French is a plus

• Completing correct and on time submission of quotations;
• Monitoring and following up quotes according to the SLA and follow up with customers as needed;
• Driving and realizing upselling;
• Deciding on best route to market according to IDA policy (stock vs direct shipment);
• Managing sales orders according to customer requirements;
• Processing cancellations according to policy;
• Providing excellent customer servic