Account Executive - Operations, Planning & Logistics

at  Ted Experience

ABOUT TED EXPERIENCE:

Bespoke workforce solutions to sell, sample, demonstrate and audit for the world’s largest companies – optimised by Ted-technology.
At Ted, we blend expert staffing, innovative technology, and streamlined processes to remove the typical challenges associated with working with people at scale. We simplify everything from recruitment and training to deployment and management, ensuring that our clients can focus on their core business while we handle the intricacies of workforce management. It’s about delivering exceptional results with minimal hassle—people management, made easy.

ABOUT THE ROLE:

This role oversees the planning used at the heart of our business and for one of our most key clients, working on an account that deploys a trained workforce to demonstrate and sell a product in various retail channels leveraging Ted Tech for data-informed business decisions. This role is challenging, target driven and is operationally complex.

ROLE OBJECTIVES & RESPONSIBILITIES:

• To ensure that campaign execution output of the agency [planning, scheduling and project management] is executed as planned and that client expectations are exceeded.
• To ensure accuracy in store planning and scheduling, diligently managing issues from trade and working with clients to find and communicate solutions, leveraging various sources of data for data-driven decision making, driving executional excellence and speed in deployment.
• Working closely with our clients to effectively manage planning and scheduling of stores and store issues
• Management of overall campaign target tracking (planned vs. actual) and advising on store selection based on previous performance, leveraging multiple sources of data for key decision making.
• Prepare and distribute work schedules to the workforce, ensuring timely and accurate delivery. Coordinate with relevant departments to adjust schedules as needed.
• Ensure staff booking portal is maintained and accurate to staff attendance and change of circumstance for new starters training and shadowing days
• Monitor payroll enquiries email inbox for travel expense related-queries – respond to queries and resolve issues with assistance of the Senior Account Manager / Finance Director