Account Executive - PBA Client Services

at  Capital Rx

About Capital Rx
Capital Rx is a next generation pharmacy benefits manager, overseeing prescription benefit plans on behalf of employers, unions, and government entities. Determined to transform an outdated model, Capital Rx’s mission is to change the way prescription benefits are priced and administered in the US, unlocking enduring social change. Through our platform approach, Capital Rx delivers data-driven insights and actionable strategies that reduce costs, while improving patient outcomes. Our commitment to innovation, technology and service is the reason why Capital Rx is among the fastest-growing PBMs in the country.

Position Responsibilities:

• Provide oversight of client account management team with a focus on member and client satisfaction, trend management, client retention, and regulatory compliance
• Lead development of client relationship strategy plans
• Lead client renewal process
• Serve as the relationship lead on assigned book of business, incorporating other internal staff where and when needed to the relationship; build and foster relationships with influencers and decision makers at the client
• Maintain thorough knowledge of contractual obligations assigned book of business, including financials, performance guarantees, terms, and reporting/compliance
• Interpret current pharmacy and healthcare trends, and meet with clients to provide proactive recommendations for plan management; find ways of adding value to the client curating offerings tailored to the client’s specific needs
• Identify and contribute to process improvement efforts
• Can assemble internal resources to overcomes challenges
• Anticipates customer needs and proactively identifies new opportunities within assigned accounts.
• Comprehensive knowledge of our business, including products and services. Able to field questions from the client side, answer them and answer them correctly.
• Review and advise on JUDI product roadmap to ensure current priorities and milestones will meet the client expectation
• Other duties as assigned
• Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance.

REQUIRED QUALIFICATIONS:

• Bachelor’s or advanced degree in health administration, business, or relevant professional experience
• A knowledgeable individual with appropriate healthcare industry experience with at least 5 years pharmacy, health plan, or PBA/PBM management experience
• Health plan experience required
• Market and operational knowledge of Medicare Part D is required
• Strong data analysis and presentation skills
• Financial and statistical reporting knowledge and experience
• Project management experience preferred
• Ability to exercise considerable judgement, maintain confidentiality, and act in a diplomatic manner
• Travel is estimated to not exceed 25% in the busiest times of year.
• Progressive staff management experience
• A good educator who is trustworthy and willing to share information and serve as a mentor
• Ability to independently identify, research and resolve issues
• A person who can relate to people at all levels of an organization and possesses excellent communication skills
• An excellent facilitator who is experienced in resolving conflicts between different parties to a dispute
• A decisive individual who possesses a strategic focus as well as an operational, implementation, and detail-oriented perspective
• A strategic planner with sound technical skills, analytical ability, good judgement, and strong operational focus
• Ability to work with peers in a team effort
• Demonstrated ability to manage multiple priorities and deadlines
• A well-organized and self-directed individual who is able to work with minimal amount of supervision
• Capability to efficiently complete tasks in a fast-paced environment
• Ability to work extended hours, weekends, and holidays pursuant with industry demands
• Proficient in Microsoft Office and industry related software programs
  Base Salary: $135,000 - $155,000
  This range represents the low and high end of the anticipated base salary range for the NY - based position. The actual base salary will depend on several factors such as: experience, knowledge, and skills, and if the location of the job changes.
  Capital Rx values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Provide oversight of client account management team with a focus on member and client satisfaction, trend management, client retention, and regulatory compliance
• Lead development of client relationship strategy plans
• Lead client renewal process
• Serve as the relationship lead on assigned book of business, incorporating other internal staff where and when needed to the relationship; build and foster relationships with influencers and decision makers at the client
• Maintain thorough knowledge of contractual obligations assigned book of business, including financials, performance guarantees, terms, and reporting/compliance
• Interpret current pharmacy and healthcare trends, and meet with clients to provide proactive recommendations for plan management; find ways of adding value to the client curating offerings tailored to the client’s specific needs
• Identify and contribute to process improvement efforts
• Can assemble internal resources to overcomes challenges
• Anticipates customer needs and proactively identifies new opportunities within assigned accounts.
• Comprehensive knowledge of our business, including products and services. Able to field questions from the client side, answer them and answer them correctly.
• Review and advise on JUDI product roadmap to ensure current priorities and milestones will meet the client expectation
• Other duties as assigned
• Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance