Account Executive, Surveys

at  proSapient

Every day, somewhere in the world, important decisions are made. Whether it is a private equity company deciding to invest millions into a business or a large corporation implementing a new strategic direction, these decisions impact employees, customers, and other stakeholders.
Consulting and private equity firms come to proSapient when they need to discover knowledge to help them make great decisions and succeed in their goals. It is our mission to support them in their discovery of knowledge.
We help our clients find industry experts who can provide their knowledge via interview or survey: we curate this knowledge in a market-leading software platform; and we help clients surface knowledge they already have through expansive knowledge management.
We now have an exciting opportunity for someone from a client facing background, who is passionate about delivering positive client experiences through end-to-end RfP management and account excellence practices. You will be a key revenue driver for a growing product line, partnering closely across business functions to foster commercial & operational success. You will need to be passionate about delivering tailored, results-focused solutions across different client asks for end-to-end support. Benefiting from confident stakeholder management, you will need to have a strong commercial acumen with a solutions-oriented and sales-driven mindset to capture & convert survey project requests and supporting our survey ops team in client-fulfilment. This is a fantastic opportunity to make a direct impact on the success of proSapient and that of our clients, and gaining first-hand experience in commercial & account excellence.

KEY DUTIES IN THIS ROLE WILL INCLUDE:

• Manage the end-to-end RFP process, from initial request through to final submission that showcases proSapient’s capabilities and solutions.
• Partnering with Management Consulting and Private Equity clients, building relationships and creating an open line of trusted communication.
• Engage with and maintain relationships with our survey product users; introducing and educating them on proSapient’s value proposition and driving the client lifecycle from new user to evangelist with a focus on client retention.
• Collaborating and negotiating with external vendors to provide comprehensive RFPs, including recommendations for successful project execution.
• Partnering with the Programming & Project Management team to ensure a seamless client service that delivers on set expectations.
• Conducting kickoff calls with users to ensure project scope is feasible and aligns with client expectations and then conducting feedback calls once the project has completed with users to ensure satisfaction and identify any areas for improvement, and to drive repeat business.
• Identifying opportunities within those existing accounts and gathering referrals and leads to pass on to the wider commercial team.
• Working in partnership with, and coaching, our Client Services department on our survey services value proposition and working closely with them to cross selling proSapient suite of products & services.
• Maintaining continuous dialogue with all stakeholders including the Product team to continuously innovate our products.

KEY SKILLS NEEDED FOR THIS ROLE INCLUDE:

• Commercial Acumen – you will be able to spot revenue opportunities in every engagement with a client, and continually seek a successful, appropriate and client focused solution
• Stakeholder Management Skills - you will be able to engage with partners internally and externally at all levels, understanding their requirements with ease and being able to sell our Survey product in return
• Collaboration Skills – you can work well with a geographically varied team, working in partnership to ensure team goals are always achieved to the highest standard
• Adaptability Skills – you will thrive working in a rapidly growing environment, being able to respond to change & new projects quickly and appropriately
• Drive & Tenacity - you are a goal-driven & motivated individual
• Problem Solving – you can spot & solve problems quickly and efficiently, breaking complex problems into manageable projects

KEY PREVIOUS EXPERIENCE NEEDED FOR THIS ROLE INCLUDES:

• Previous experience within a client facing role (E.g Recruitment, Sales, Account Management)
• Previous experience working within a business that provides Survey services ideal but not essential