Account Executive

at  VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.
Our Account Management team in Toronto are currently looking for an Account Executive to join the team.
As an Account Executive, you’ll be responsible for creating meaningful connections while curating a platform experience that surpasses our customers’ highest expectations. Utilize multiple contact strategies to engage in relationship building while conducting a thorough qualitative and quantitative portfolio analysis to provide personalized rewards and loyalty offers.

KEY RESPONSIBILITIES WILL INCLUDE:

• Strategically develop and retain a portfolio of high value players.
• Communicate regularly with players via phone and email to build personal relationships and develop a tailored premium platform experience.
• Demonstrate strong financial and business knowledge through portfolio and player P&L analysis; ensuring you are working within budgets for incentive and rewards, whilst also working toward re-investment targets.
• Analyze player behaviour and engagement patterns to understand spikes and drops, utilizing data to pinpoint key drivers and implement strategic adjustments.
• Understand sustainable portfolio management through player education and the incorporation of Responsible Social Gameplay tools where necessary.
• Be a liaison between your players and all compliance teams, supporting VGW in their strict adherence to compliance obligations.

WHAT YOU WILL BRING TO THE ROLE:

• 2-4 years demonstrated account management experience either B2B or B2C
• 2-4 years experience achieving and exceeding business targets and objectives (KPI’s, strategic goals, etc).
• Demonstrated effectiveness at developing and retaining high value level relationships.
• Demonstrated proficiency using various software and technology platforms, including CRM database management experience (Salesforce, Tableau etc.)
• Strong analytical and strategic thinking abilities with the ability to leverage data and insights to make actionable recommendations