Account Growth Specialist (Remote UK)

at  InMoment

YOUR OPPORTUNITY

InMoment, a leading provider of Experience Improvement solutions, is seeking an Account Growth Specialist to focus on expanding relationships with our existing clients in the EMEA region. In this role, you will help customers unlock deeper insights and enable the actions to improve their customer experiences, ultimately driving their success and new revenue growth for InMoment. You will partner closely with clients to understand their business priorities - strategy and key initiatives, identify opportunities for upselling & cross selling, and through collaboration with our success and retention teams ensure they continue to derive maximum value from our solutions.
The ideal candidate will have a strong track record in growing existing accounts within the SaaS industry, specifically in customer experience or related fields.

WHO WE ARE

At InMoment, we have a saying: #OwnTheMomentsThatMatter. And we live it! As a team, we recognize that every moment offers a new opportunity to make an impact and leave our mark. We take deliberate action to make the lives of our families, teammates, clients, and communities better with every interaction.
We are dedicated to our game-changing mission of Experience Improvement (XI), helping our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. We consistently challenge the status quo in the customer experience (CX), employee experience (EX), market research (MX), and product experience (PX) industries with our hyper-modern technology platform, decades of domain authority, and global teams of experts. And we have more innovation in store!
Are you ready to #OwnTheMomentsThatMatter with us?

• Manage and nurture key accounts: Serve as the main commercial point of contact for existing clients, cultivating strong, long-term relationships with executive stakeholders, product owners, and key decision-makers.
• Drive account expansion: Identify upsell and cross-sell opportunities for additional services or features by engaging with multiple stakeholders across different lines of business, starting with CX, Customer Service / Contact Center, Marketing, and Revenue leaders.
• Build and manage Territory and Account plans that demonstrate your knowledge on customer needs, InMoment whitespace and key actions to further our relationships
• Work with Marketing and other Demand Generation departments to meet or exceed quarterly and annual pipeline goals
• Qualify and run effective sales processes with MEDDPICC (to be trained on this and have ongoing coaching)
• Know your product and be able to showcase it at a high level
• Achieve revenue growth targets: Consistently meet or exceed quarterly and annual new revenue goals by expanding usage and subscriptions, and cross selling new solutions within existing accounts.Sales reporting: Track and report on key growth metrics, forecasts, and client health using systems like Salesforce.
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  This is an exciting opportunity to grow within a forward-thinking company at the forefront of the Experience Improvement space. If you are a sales professional who excels at driving growth through existing relationships and is passionate about CX and EX solutions, we’d love to have you join the InMoment team!