Account Handler

at  Morton Michel

Job Advert
Are you customer service driven and have at least 2 years experience in Account Handling and Insurance? Morton Michel are looking for an Account Handler who is looking for their next step.
Here at Morton Michel, we are a close-knit team that take pride in our ability to deliver a first-class service to our Clients. To do this we strive to create an environment which is great for our people. We want our people to enjoy coming to work, and to feel they can make a difference. We believe in treating our people well and showing them that they are what makes a company great.
Our modern offices based in Knollys House, is on the main Train, Tram and bus route and a five minute walk into town. We operate a smart/casual dress code in the office and embrace career development and flexible working.

EXPERIENCE:

• At least 2 years’ experience in Account Handling and Insurance ideally working with Clients of a commercial nature.
• Computer literate – demonstrate use of MS Office
• Excellent Account Handling skills
• Rapport building skills to be able to speak with our Clients and build relationships
• Can-do positive attitude towards Clients and team member alike
• Self-driven to continuously improve performance
• It would be desirable if you have experience of using Acturis

• Communicate with Clients using a variety of customer contact systems, e.g. phone, e-mail, MS teams.
• Provide Clients with relevant product information that is clear, fair and not misleading allowing them help their client to make an informed decision
• Deliver against a set of Key Performance Indicators that will be provided to you by your line manager
• Provide a great Account Handling experience that enables higher sales conversion and retention performance.
• Demonstrate ability to work both individually and as part of a team