Account Installation Representative

at  The Cigna Group

• Interacts with different teams in the coordination/implementation of the new and renewing accounts and interdepartmental partners to effectively communicate benefit plan information.
• Works with teams as well as business partners in resolving daily service issues.
• Establishes and complies with a client’s specific service plan.
• Assists and/or performs account installation, annual rate implementation and cancellation for smaller accounts.
• Performs routine maintenance, report preparation and issue resolution with efficient book of business management through timely and proper utilization internal tools.
• Acts as an intermediary between client organizations and members for customer service issues.
• Build strong effective relationships with all our matrix partners. Demonstrates approachability and openness to delivering consistent customer service.
• Provides information to eligibility, customer service and sales support teams.
• Complies with all business operating controls/quality assurance processes.
• Take personal accountability for contributions to organizational results, successfully complete all required training and take responsibility for continuous leaning and development.
• Work closely with cross-department members to clearly understand the product/plan requirement and group setup.
• To translate business product/plan requirements into functional specifications and detailed into documents.
• Follow up the internal product/plan setup/group setup process to complete the system setup on time.
• Analyze and document product/plan gaps and risks.
• Coordinates structured meetings for complex cases.
• System analysis competencies and able to consider the business implications of the technology to current business setup.
  Complete Eligibility changes and updates according to client/member needs within promised turnaround time

Please refer the Job description for details