Account Installation Representative
at The Cigna Group
Kuala Lumpur, KL, Malaysia -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 15 Nov, 2024 | Not Specified | 16 Aug, 2024 | 1 year(s) or above | Excel,Communication Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
KNOWLEDGE, SKILLS AND EXPERIENCE
- High School Diploma or equivalent required or Associates or bachelor’s degree preferred.
- 1+ years related experience.
- Ability to perform most tasks independent of direct supervision.
- Working knowledge of Excel and Word.
- Proven analytical ability.
- Organization and prioritization skills.
- Detailed oriented.
- Success in multi-tasking environment.
- Solid written and verbal communication skills.
- Proven ability to synthesize large amounts of data.
- Team Player, motivated, proactive.
- Strong problem-solving skills.
- Should be flexible to work in shifts and on staggered weekends
Responsibilities:
JOB PURPOSE
The job holder is responsible of administering the installation of assigned accounts, including, but not limited to structure and billing set up; eligibility collection, data base loading, ID cards, preparation of plan materials such as administrative documents and customer education materials.
He / She should provide support to assigned accounts by responding to inquiries or resolving complex issues of concern.
RESPONSIBILITIES AND DUTIES
- Interacts with different teams in the coordination/implementation of the new and renewing accounts and interdepartmental partners to effectively communicate benefit plan information.
- Works with teams as well as business partners in resolving daily service issues.
- Establishes and complies with a client’s specific service plan.
- Assists and/or performs account installation, annual rate implementation and cancellation for smaller accounts.
- Performs routine maintenance, report preparation and issue resolution with efficient book of business management through timely and proper utilization internal tools.
- Acts as an intermediary between client organizations and members for customer service issues.
- Build strong effective relationships with all our matrix partners. Demonstrates approachability and openness to delivering consistent customer service.
- Provides information to eligibility, customer service and sales support teams.
- Complies with all business operating controls/quality assurance processes.
- Take personal accountability for contributions to organizational results, successfully complete all required training and take responsibility for continuous leaning and development.
- Work closely with cross-department members to clearly understand the product/plan requirement and group setup.
- To translate business product/plan requirements into functional specifications and detailed into documents.
- Follow up the internal product/plan setup/group setup process to complete the system setup on time.
- Analyze and document product/plan gaps and risks.
- Coordinates structured meetings for complex cases.
- System analysis competencies and able to consider the business implications of the technology to current business setup.
- Complete Eligibility changes and updates according to client/member needs within promised turnaround time
REQUIREMENT SUMMARY
Min:1.0Max:6.0 year(s)
Financial Services
Accounts / Finance / Tax / CS / Audit
Sales
Diploma
Proficient
1
Kuala Lumpur, Malaysia