Account Management Associate

at  Cvent

Overview:
Cvent is a leading meetings, events and hospitality technology provider with more than 4,800+ employees and nearly 22,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.
The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship -a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don’t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.
We’re looking for an Account Management Associate who is ready to build a career at a company that’s transforming its industry. After four-weeks of elite-level sales training, you’ll join a diverse team of high performing sales professionals. Your primary responsibility will be to establish initial points of contact with current customers. The ideal candidate should be highly ambitious with excellent communication skills and the ability to thrive in a challenging, fun work environment. We’re looking for someone who wants to have a direct impact on the growth of our company. As an Account Management Associate, you’ll have the chance to help us increase our market share and expand our existing client base.

In This Role, You Will::

• Serve as the first point of contact and provide product information to clients
• Identify and qualify opportunities for upselling and cross-selling within our current client base
• Collaborate with Account Managers to achieve client satisfaction and retention goals
• Monitor and analyze client engagement to drive further opportunities and enhance relationships
• Assist in developing strategies to maximize account growth and deliver tailored solutions
• Provide feedback to the product team on client needs and potential improvements

Here’s What You Need::

• 6 months - 2+ years of of prior Tech/Software sales experience
• Excellent communication skills (verbal and written) and the ability to build strong client relationships
• Strong sense of initiative, problem-solving skills, and personal leadership
• Ability to work effectively with a team to achieve shared objectives
• Demonstrated business acumen, high ethical standards, and integrity
• Proficient in managing multiple accounts and handling a high volume of client interactions
• Must be articulate, organized, detail-oriented, and adept at multitasking in a dynamic environment

LinkedIn Remote Type: #LI-Hybrid Indeed Remote Type: WFH Flexibl

• Serve as the first point of contact and provide product information to clients
• Identify and qualify opportunities for upselling and cross-selling within our current client base
• Collaborate with Account Managers to achieve client satisfaction and retention goals
• Monitor and analyze client engagement to drive further opportunities and enhance relationships
• Assist in developing strategies to maximize account growth and deliver tailored solutions
• Provide feedback to the product team on client needs and potential improvement