Account Management Executive

at  Pure Human Resources

SALARY - VERY COMPETITIVE PLUS UNCAPPED COMMISSION

We make it our mission to understand what you need.
Our client, The Southern Communications Group is a dynamic and fast-paced telecommunications business with nearly 60 years’ experience, with a reputation for excellent customer service and unrivalled career development. Their services combine multiple disciplines where they overlay each with a comprehensive service and high touch customer engagement: Managed IT services, Cyber Security Services, Unified Communications, Networks, Business Mobile and Private Cloud.
Due to their continuous growth, they are now looking for a driven and motivated Account Management Executive – you will be the first point of contact for your customer, building strong business relationships to ensure that you are providing them with the right products for their needs whilst gaining insight into their business strategies and goals. Following up targeted and smart marketing campaigns, you will track and develop business opportunities with existing customers and generate new business leads for the business development managers.

Account Management Executive, role:

• Building relationships with key decision makers within your client’s business
• Deal with administration, focusing on customer retention
• Ensuring actions from calls are recorded and followed up in accordance with targets set
• Identifying new business opportunities for existing clients
• Keeping active on social media and engage with marketing posts
• Providing accurate sales forecasting of anticipated sales and regular activity reporting
• Managing and developing an account base of existing clients
• Seeking out new lead generation opportunities through referrals and introductions
• Being responsible for account development plans
• Supporting colleagues to ensure the business exceeds client’s expectations
• Delivering excellent customer service to existing and prospective clients
• Keeping abreast of industry and technology developments
• Reporting to the management team on any improvements, change requirements and innovation

Account Management Executive, the person:

• B2B Sales experience is essential
• Highly driven and motivated individual with a passion for hitting achievable targets
• Very organised with an eye for detail
• Ability to operate in a fast-paced environment
• Skilled negotiator with exceptional customer service skills
• Genuine interest in technology to allow for meaningful discussion with customers
• Good understanding of social media to positively promote the business
• Confident on the telephone and in online meetings via Teams/Zoom
• Commercially minded with good business acumen
• Full UK Driving Licence

Account Management Executive, the benefits:

• Competitive Salary
• Day off for your birthday
• Flexible working hours
• 21 days of Annual Leave – rising to 22 days after 3 years and 25 days after 5 years (plus BH)
• Employee Assistance Programme
• Opportunity to work within a great environment and personal development orientated business
• Free onsite parking

Pure Human Resources Limited works in partnership with Southern Communications Limited in providing HR and Recruitment support. No applications from agencies please

• Building relationships with key decision makers within your client’s business
• Deal with administration, focusing on customer retention
• Ensuring actions from calls are recorded and followed up in accordance with targets set
• Identifying new business opportunities for existing clients
• Keeping active on social media and engage with marketing posts
• Providing accurate sales forecasting of anticipated sales and regular activity reporting
• Managing and developing an account base of existing clients
• Seeking out new lead generation opportunities through referrals and introductions
• Being responsible for account development plans
• Supporting colleagues to ensure the business exceeds client’s expectations
• Delivering excellent customer service to existing and prospective clients
• Keeping abreast of industry and technology developments
• Reporting to the management team on any improvements, change requirements and innovatio