Account Management- LatAm Market

at  LSEG London Stock Exchange Group

At LSEG we pride ourselves on fostering deep customer relationships that drive revenue retention and growth. As an Account Manager, you’ll play a crucial role maintaining these relationships, delivering exceptional services and ensuring our clients receive valuable solutions. If you’re passionate about building relationships and making an impact, this role is for you!

What You’ll Be Doing:

• Understand the Big Picture: Dive deep into our customers’ strategies, priorities, and needs. Be their trusted advisor by anticipating challenges and providing tailored solutions.
• Initiate Engaging Conversations: Master our business propositions and use them to spark interest. You’ll be the bridge between our offerings and our clients’ success.
• Build Lasting Relationships: Become embedded in your accounts, fostering trust and becoming the go-to resource for all their needs.
• Revenue Expansion: Expand our footprint within existing accounts. Identify opportunities for upselling and cross-selling, ensuring our clients get the most value from our solutions.
• Collaborate Effectively: Work closely with Sales Specialists, Customer Success Managers, and other partners to drive revenue growth.
• Customer Engagement: Maintain overall customer satisfaction by proactively addressing their concerns and ensuring they achieve their goals.
• Lead End-to-End Relationships: Oversee all commercial activities within your accounts, from initial contact to closing deals.
• Efficiency Matters: Streamline account administration processes, especially for lower-value and high-growth potential accounts.
• Negotiation and Deal Closure: Leverage your network to negotiate and close deals that benefit both parties.
• Own the Basics: Handle simple order-taking and competency questions during interviews.

Emerging & Growth Model:

• Growth Accounts: Take a proactive approach to managing a defined book of business. Focus on revenue retention and sales.
• Emerging Accounts: Proactively handle accounts, with a stronger emphasis on retention. Sales and account growth are an important part of the equation.
• Responsibilities: All Account Managers in Emerging and Growth contribute to revenue retention, sales, and account administration.

What You’ll Bring:

• Customer-Centric approach: Understand customers’ business models, workflows, and pain points.
• Industry Experience: Relevant industry experience within the customer segment.
• Product Knowledge: Solid product knowledge to articulate propositions.
• Relationship Building: Cultivate strong connections with clients, colleagues, and stakeholders.
• Consultative Selling: Develop and present compelling sales propositions.
• Negotiation Expertise: Close deals effectively while maintaining win-win outcomes.
• Interpersonal Proficiency: Communicate confidently at all levels within organizations.
• Problem-Solving Aptitude: Structure and solve client need creatively.
• Collaboration: Work seamlessly with cross-functional teams.
• Education: A university/college degree is preferred, but equivalent experience matters.
• Industry Savvy: Relevant work experience and knowledge of customer workflows.
• Account Management Competencies: Demonstrated success in customer-facing roles.
• Relationship Management: Navigate relationships at all organizational levels.

Basic Qualifications:

• Bachelor’s degree in business administration, marketing or related field and 3+ years of sales and negotiation experience (sales or Account Management)
• Or 5+ years of sales and negotiation experience with year-over-year growth
• OR master’s degree un Busines Administration, marketing and 2+ years of sales and negotiation experience.
• OR equivalent experience
• Advanced English level
• Intermediate to advance Portuguese

Preferred Qualifications:

• Experience in B2B.
• Experience using analytical, sales management and productivity tools like SalesForce, Tableau and Microsoft 365.
• Experience in financial markets.
• Intermediate to advanced Portuguese communication skills

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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• Understand the Big Picture: Dive deep into our customers’ strategies, priorities, and needs. Be their trusted advisor by anticipating challenges and providing tailored solutions.
• Initiate Engaging Conversations: Master our business propositions and use them to spark interest. You’ll be the bridge between our offerings and our clients’ success.
• Build Lasting Relationships: Become embedded in your accounts, fostering trust and becoming the go-to resource for all their needs.
• Revenue Expansion: Expand our footprint within existing accounts. Identify opportunities for upselling and cross-selling, ensuring our clients get the most value from our solutions.
• Collaborate Effectively: Work closely with Sales Specialists, Customer Success Managers, and other partners to drive revenue growth.
• Customer Engagement: Maintain overall customer satisfaction by proactively addressing their concerns and ensuring they achieve their goals.
• Lead End-to-End Relationships: Oversee all commercial activities within your accounts, from initial contact to closing deals.
• Efficiency Matters: Streamline account administration processes, especially for lower-value and high-growth potential accounts.
• Negotiation and Deal Closure: Leverage your network to negotiate and close deals that benefit both parties.
• Own the Basics: Handle simple order-taking and competency questions during interviews