Account Management Specialist

at  Arrow Electronics Inc

JOB DESCRIPTION:

The role will be part of Arrow Education Services Division - EMEA Education Sales Team that consists of 15 specialists including Account Management/ Sales and Sales Support / Internal Sales positions. The team and manager are based in Gdansk and are looking for new individual to join them. The atmosphere in this close-knit team is inspiring, friendly and supportive.

THE SKILLS THAT WILL HELP YOU TO SUCCEED EVEN MORE:

• Work experience in IT Sales/ Sales Support / Customer Service
• Independent, self-motivated with a hardworking and proactive approach

• Build an effective communication & relationship with customers
• Qualify and respond to inbound lead inquiries
• Outbound new business prospecting
• Opportunity qualification and negotiation
• Vendor programs knowledge management
• Sales Forecast maintenance
• Training schedule selection approval
• Coordinate division of labour with local sales team in managing account activities and processes
• Analyse and resolve client queries in accurate and timely manner
• Maintain positive working relationship with customers for business growth
• Develop account management plan to meet business objectives
• Provide excellent customer service to ensure customer satisfaction
• Execute and manage assigned work within allotted timeline and budget
• Work closely with Education Delivery Team (training coordinators) and Sales Support