Account Manager

at  Atlas Workplace Services

MINIMUM QUALIFICATIONS, CERTIFICATIONS AND TRAINING REQUIRED

• GCSE in English and Maths or Equivalent
• Accredited Health and Safety qualification e.g. NEBOSH General Certificate or IOSH Managing Safely

ABOUT THE ROLE

Atlas Workplace Services is seeking an experienced and dedicated Account Manager to Join our team.
As the Account Manager you will oversee the P&L, operational FM management, and delivery of hard facilities management services across a national single customer contract. This role ensures that the portfolio is safe, fit for purpose, and fully operational, meeting client and customer expectations while maintaining the high standards of Atlas. The Account Manager will manage customer interfaces and ensure a positive image of Atlas is upheld.
The Account Manager will lead and manage a team of highly motivated individuals and be an excellent communicator, a clear decision maker and an approachable people manager with an extensive knowledge of delivering hard facilities management services to the highest standard.
The Account manager will continuously drive for operational improvement to ensure first class client relationships and the delivery of exceptional customer service levels are achieved at all times.
Full budget ownership, the Account Manager is responsible for managing revenue and costs for the Customer contract.

KNOWLEDGE, SKILLS AND EXPERIENCE FOR THIS ROLE

• A proven track record of company policy and procedure management and reviewing, implementing effective change.
• Mobilisation and/or transformation project management experience.
• Financial control co-ordination, including P&L responsibility and financial targets.
• Internal report and performance data production and presentation.
• Corporate Customer direct management, including producing customer reports and hosting performance review meetings.
• Internal report and performance data production and presentation.
• People management experience of large teams of 20+.
• Proven track record of auditing service delivery.
• 3+ Years Management of a Hard FM or Multi Service Operation