Account Manager

at  Beyond Co

ACCOUNT MANAGER

Reports to: Client Relationship & Growth Manager
Location: Hybrid - Sydney CBD (2 days on-site)
Hours: 32hrs across a 4-day week (no salary sacrifice)
Product: Wonde - Datasync - https://www.wonde.com/

WHO WE ARE AND WHAT IS IMPORTANT TO US:

Beyond unifies three technology-driven brands, Wonde, Evouchers and Secure Schools.
Each brand shares a vision to reduce the friction of adapting technology, to help customers navigate an often overwhelming area and provide powerful solutions that make their everyday life easier.
The three brands run independently with the autonomy to continue to prosper although as part of the Beyond team, you’ll join a wider, supportive environment where you’ll be able to pull on the expertise and capabilities of the group.
We do not limit ourselves to standing still. We look ahead and strive to disrupt the sector we operate in. We believe technology should not be complicated or overwhelming. It should do what it says - quickly, safely and efficiently.

• Cultivate and strengthen client relationships through exceptional customer service, providing professional and credible guidance that champions best practices.
• Engage with clients to understand their unique needs, articulate the value our products bring, and support them in unlocking their full potential.
• Support stakeholders through successful integrations, onboarding, and ongoing success, becoming their trusted partner every step of the way.
• Work closely with our technical team to deliver tailored solutions that meet client requirements.
• Act as a voice for the client, advocating for an outstanding app experience and ensuring continuous improvement.
• Proactively engage with customers to reduce churn, strengthen loyalty, and foster long-term partnerships.
• Resolve complaints efficiently while identifying opportunities to improve processes and prevent recurring issues across the internal teams
• Discover and execute opportunities to expand business within existing accounts, helping clients achieve more with our products.
• Collaborate with cross-functional teams on product development and marketing initiatives to align with client needs and drive business growth.
• Use data and analytics to better understand customer behaviour and inform strategic decision-making.
• Continuously look for ways to innovate, streamline processes, and enhance how we deliver value to clients.
• Maintain accurate and comprehensive CRM records to ensure seamless communication and follow-up.
• Master the full scope of our product offerings to effectively communicate their value and meet diverse customer needs.
• Stay informed about trends in edtech, market changes, and government initiatives that may influence the industry and our clients.
• Uphold Wonde’s values and represent our brand with pride and professionalism in all interactions