Account Manager - Bird

at  Marketstar

If you are a current employee who is interested in applying to this position, please navigate to the internal
Careers site to apply.
About MarketStar:
In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar’s accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!
About the Account Manager - Bird:
MarketStar is looking for a motivated Account Manager to represent the leading customer engagement platform for marketing, sales, support, and payment. Bird (formerly Message Bird) uses the power of AI and cutting-edge innovation to enable 25,000+ businesses to transform communications, workflows and customer engagement. Bird has grown significantly since 2011, turning over $700 million in 2023, a 40% year on year increase. As their footprints explodes and their technology continues to evolve, MarketStar will support the scaling of their global go to market efforts. This is a truly exciting project to be part of.
Location: Leopardstown, Dublin 18

What Will You Do?

• Lead a customer outreach process that will include calls and emails to build and manage external customer relationships with continued account support.
• Work with existing customers to build brand awareness and increase their usage and spend with the client brand we represent.
• Use client provided and self- guided training resources to stay up to date on knowledge of the product.
• Articulate technical and business value propositions to prospective new clients.
• Adopt a trusted advisor role with prospects by being knowledgeable, assertive, present and relevant.
• Build and maintain strong, long-term relationships with clients and conduct stakeholder mapping to broaden the reach.
• Act as the main point of contact between Bird and their clients.
• Develop and implement strategic account plans to achieve sales targets and business growth through renewals, cross selling and upselling.
• Analyse account performance and providing insights to improve client satisfaction and increase revenue.
• Ensure that client expectations are met or exceeded throughout the project lifecycle; address any issues or concerns clients may have an provide prompt resolutions.
• Prepare and run regularly scheduled performance reviews monthly/quarterly business reviews where appropriate with large clients.
• Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc.
• Execute proven processes and analyze data to make informed decisions, find creative solutions that drive results.
• Staying updated on industry trends and advancements.

What Will You Need to Succeed?

• Minimum of 1-year experience in B2B sales, customer success, account management, or related field; experience in SaaS, IT Services, or system integration space preferred.
• Bachelor’s degree or equivalent experience in sales, marketing, business or related field.
• Demonstrated ability to build and maintain relationships with customers, developing trust and rapport with key stakeholders.
• Ability to explain technical concepts to clients in a clear and relatable manner.
• Strong verbal and written communication to effectively interact with clients and internal teams.
• Ability to listen actively to understand client needs and concerns showing attentiveness to the customer’s needs.
• Skilled in presenting ideas and solutions persuasively.
• Experience managing client expectations and ensuring high levels of client satisfaction
• Ability to analyse data and client feedback to identify opportunities and areas for improvement.
• Strong problem-solving skills to address client issues and find effective solutions
• Self-reliant, adaptable, decisive, and professional; able to effectively multi-task in a dynamic environment.
• Proficient in basic computer skills, Microsoft Office, GSuite, and general sales tools such as CRMs.
• Determination to learn and be coached with a positive attitude and openness to receive constructive feedback.

What We Offer:

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:

• Comprehensive VHI Health cover from day one
• Structured training & career development opportunities
• Education reimbursement
• Paid birthday leave
• Child/Dependent care reimbursement
• Personal Hardship Loan Program
• Mental health and 24/7 employee assistance program
• Bike To Work Scheme / Taxsaver Leap Card Scheme
• Top-performer and tenure awards

The pay range for this position is between €45,000 and €55,000 annually. This pay structure may include a variable bonus component. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at
talentsolutions@marketstar.com
for assistance

• Lead a customer outreach process that will include calls and emails to build and manage external customer relationships with continued account support.
• Work with existing customers to build brand awareness and increase their usage and spend with the client brand we represent.
• Use client provided and self- guided training resources to stay up to date on knowledge of the product.
• Articulate technical and business value propositions to prospective new clients.
• Adopt a trusted advisor role with prospects by being knowledgeable, assertive, present and relevant.
• Build and maintain strong, long-term relationships with clients and conduct stakeholder mapping to broaden the reach.
• Act as the main point of contact between Bird and their clients.
• Develop and implement strategic account plans to achieve sales targets and business growth through renewals, cross selling and upselling.
• Analyse account performance and providing insights to improve client satisfaction and increase revenue.
• Ensure that client expectations are met or exceeded throughout the project lifecycle; address any issues or concerns clients may have an provide prompt resolutions.
• Prepare and run regularly scheduled performance reviews monthly/quarterly business reviews where appropriate with large clients.
• Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc.
• Execute proven processes and analyze data to make informed decisions, find creative solutions that drive results.
• Staying updated on industry trends and advancements