Account Manager

at  Born Social

ACCOUNT MANAGER

London (Hybrid Working)
A benchmarked salary between £30,282 to £36,771 based on your level within our progression framework.

WHO WE ARE

Born Social is a global social media agency that brings social-first thinking to the brands of tomorrow.
For the last 10 years, we’ve helped brands navigate and harness the chaos of social, bringing method to the madness. From household names like Guinness, Primark and Ford to the next generation of big brands like Nando’s, Peloton and Fever-Tree.
As a proud B Corp we care about People, Planet and Profit in equal measure. Working hard to attract, retain and develop the best social-first talent in our industry and creating a business and culture for them to thrive in.
We’re an ambitious team of over 150 people across the UK & US and not stopping there. We’re growing, and looking for super ambitious people who can help us achieve our vision of putting social at the beating heart of tomorrow’s brands.
We’re growing fast and so we’re looking for another Account Manager to join our team.
As an Account Manager you’ll work closely with your Account Director to lead the day-to-day across your accounts. You’ll play a crucial role in implementing ways of working, and be responsible for managing timelines and budgets and we’ll be looking to you to oversee the delivery of everything from social strategies, to creative, to monthly reports.

Account Operations:

• Manage the day-to-day requirements across your accounts, including the implementation of effective ways of working with your clients and internal teams.
• Create timelines and project plans, ensuring review sessions are scheduled and sign off processes are followed
• Book and manage resource requirements across multiple departments in line with your client budgets. Making adjustments and refinements where needed.CLIENT SERVICES:
• Lead on the day-to-day client communications, owning status reports and leading status meetings with clients
• Brief internal teams on client requirements, timelines and budgets.
• Manage priorities for both yourself and other team members.
• You have a track record of building trust quickly. You’ll use this experience to develop strong relationships with your clients and team.Creative:
• Review and assess our output to ensure our work meets client objectives and aligns with our social strategy for the account.Reporting:
• Work closely with our Social Media Managers to communicate the value of our work back to the client, strategically articulating the results, insights, and making recommendations for the future.Influencers and production:
• Work closely with our Social Media Managers and Creatives on Influencer & Creator projects to coordinate the activations by leading on client-related communication.