Account Manager

at  Brakes

REQUIRED SKILLS AND COMPETENCIES:

• Previous experience in a structured sales or telesales environment
• Results Orientated, successfully delivering against targets in a competitive marketplace
• Proven ability to work in a KPI focused, target driven environment
• Excellent communication skills both verbal and written
• Outstanding active listening skills with an ability to engage and influence customers and stakeholders at all levels.
• First class negotiating skills with strong commercial awareness
• Ability to work under pressure with a sense of urgency to work in a deadline driven environment
• Proactive approach with proven ability to manage multiple and changing priorities
• Confident user of Microsoft Office applications, excel, PowerPoint, word etc.
• Strong planning and organisation skills.
• Self-motivated with the ability to operate effectively both individually and as part of a team.
  There’s a lot on offer, so what are you waiting for? Apply now..

As an Account Manager, you will be responsible for the retention, growth, reactivation and development of a group of customers within a given independent region.

• Develop profitable sales growth across existing customer base by:
• Develop sound understanding of customer map of the world
• Understanding competitor activity and market insights
• Proactively managing customer retention and reducing churn
• Growing share of wallet and building a pipeline across product categories
• Up to date product and service knowledge
• Proactively identify new business opportunities and work collaboratively with ASM and BDM to convert and onboard them
• Utilise data and insight in order to develop proactive approach to reactivation of lapsed customers
• Actively manage risk within the customer base, including lost sales and credit exposure
• Develop account plans and contact strategy in order to maximise customer contact and foster and maintain robust customer relationships that grow profitable sales.
• Commercially aware in order to actively interrogate, interpret and act upon various data sources including:

• Sales/Margin reporting

• • Churn reports and dashboards
• Up traders/Down traders data
• Price, cost and margin detail
• Sales tools and promotional activity