Account Manager - Business Informations

at  Coface Romania

COMPANY DESCRIPTION

Coface is one of the leaders in trade credit insurance and business information products, helping around 50,000 customers build successful, growing and dynamic businesses all around the world.
We offer our clients tailor-made risk management solutions based on our global data coverage and our in-depth risk assessment expertise.
Coface’s experience means we can provide high-quality, high-value data to our clients. Our business information services help them with their risk management and operational decision-making.

JOB DESCRIPTION

• Increase the value of the services bought by the allocated portfolio of clients according to the company’s targets;
• Propose and negotiate renewals taking into account the renewal & pricing rules in place;
• Engage in upsell and cross-sell opportunities to increase the contract value;
• Engage in specific account management tasks such as welcome visit, periodic visits and calls and renewal/upsell actions, based on the calendar agreed with the team leader;
• Offer support to customers regarding their contract (explaining contract terms, explain the working procedure, represent the clients’ interests inside Coface);
• Follow up with clients on actual usage of the services acquired and work with them to improve this indicator;
• Update the specific CRM applications;
• Provide reports and information regarding the portfolio managed;
• Prepare presentations, graphs and analytical reports as required;

QUALIFICATIONS

• Previous experience in a similar position of at least 3 years, in Financial/ Business Information industry;
• Beneficial to have certificate or degree in Finance / Management or related disciplines;
• Strong interpersonal skills and able to work well with all levels across the region;
• Medium Level English (written and spoken);
• Microsoft Office Applications: Outlook, Word, Excel.

Please refer the Job description for details