Account Manager - Canada

at  ePac Flexible Packaging

ePac, LLC is focused solely on the quick turnaround, short run flexible packaging market. With multiple locations across the United States, Canada, Europe, Australia, and Indonesia. ePac is the first company ever to be developed from the ground up around the latest wide-web digital printing technology. ePac is built to harness the full power of digital technology, today and in the future.

SUMMARY OF POSITION

The Account Manager supports the sales team in managing day-to-day activities of a group of named accounts, including managing client deadlines, identifying the client’s budget, developing and growing the business for those accounts.

• Manage day-to-day client contact, strengthen relationships with the accounts and grow share of business from accounts
• Build and maintain customer relationships; Prepare sales information for customers
• Demonstrate passion for client brand and awareness of clients’ products/services, competitors, and target audience attributes
• Keep updated and detailed CRM records on accounts responsible to maintain
• Use salesforce daily on all accounts.
• Maintain relationship with customer service, prepress, quality, scheduling, planning to manage each account effectively; Knowledge of networking environments
• Manage Accounts Receivables for your assigned accounts
• Establish buying influences, budgets and purchasing criteria for assigned accounts
• Secure and place orders taking into consideration delivery dates and inventory levels for fulfillment
• Develop customer retention and brand management strategies. Manage current customer relationships and contracts. Help to resolve billing questions and issues.
• Provide consultation and client services as a primary contact and advisor for clients, and follow through on sensitive issues in a responsible manner while maintaining confidentiality, including quality problems, r&d projections, and new product launches
• Develop an overview of each customer and identify all possible opportunities
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

QUALIFICATIONS

• Relevant professional experience in a sales or related role (project management/sales management)
• Team Building Skills; Organizational, problem solving and analytical skills.
• Prioritization -Demonstrate the ability to prioritize work assignments to meet productivity and quality standards.
• Flexibility - Adapt easily to changes in work assignments and environment, and is willing to assume additional responsibility and learn new procedures.
• Strong interpersonal and communication skills, written and verbal
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Travel - may require to travel; all expenses covered
• Proficient with Google Suites & CRM (Salesforce preferred)
• Language Required: English

OTHER

This job description is not intended to be all inclusive, and employees will also perform other reasonable related business duties as assigned by management. The company reserves the right to revise or change job duties as needed. This job description does not constitute a written or implied contract of employment.
I have read the above job description and acknowledge my understanding of the duties and responsibilities set forth herein. I understand this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this job. Duties, responsibilities and activities may change at any time with or without notice.
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Please refer the Job description for details