Account Manager - Canada (Greater BC)

at  AutoAlert

ACCOUNT MANAGER - CANADA (VANCOUVER BC)

Location – Remote
Working Group – 1
Travel Required – As Necessary
Salary Range - $90,000 - $93,000 + Commission
Classification – Exempt
Leadership Level – GS 5 to GS 7
AutoAlert is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform is revolutionizing the dealership-customer relationship, creating direct opportunities for meaningful connections and seamless experiences both online and offline.

You are a team player with strong problem-solving skills and an innovative mindset. You will be a part of a creative, diverse, collaborative team of hardworking individuals with the overall goal of increasing brand favorability, customer engagement and advocacy, and revenue growth.

• Assume lead point of contact for dealership once dealership has launched
• Build relationships across key stakeholders in the dealership including Dealer Principal, General Manager, BDC Manager, General Sales Manager, Service Director, and more
• Monitor dealership metrics, ROI reporting, and opportunities for utilization with the Dealer Principal or General Manager demonstrating the value of AutoAlert
• Consult and strategize with client leadership on a monthly basis
• Enhance client knowledge and usage of the AutoAlert programs
• Hold dealerships accountable for utilizations
• Ensure plans for AutoAlert training within the dealerships are completed and accounts are properly maintained
• Complete all relevant administration of paperwork and/or reports required by the dealership and in compliance with AutoAlert’s established policies and procedures
• Provide best practices and troubleshooting suggestions
• Educate and assist clients how to properly utilize AutoAlert resources and guide customers to the appropriate location for training
• Ensure monthly collaboration with dealership leaders, confirming Digital Portal accuracy for affiliated direct mail
• Act as liaison within territory to internal sales counterparts, identifying new opportunities through organic referrals
• Assist Accounting team with billing inquiries, invoicing, and accounts receivable
• Partner with Training team in completing training sessions as needed
• Other duties as assigne

Your Impact and Experience

• Bachelor’s degree preferred
• Minimum 5+ years of high-level automotive experience preferred
• Customer service/support experience preferred
• Strong computer software literacy
• Knowledge of market and competition
• Consistent track record of achieving personal and team goals
• Ability to grow business in a strategic manner including communication generation
• Demonstrated ability to engage customers across platforms (video, email, webinar, etc.), maintaining a high standard of confidentiality, organization, and documentation
• Ability to work cooperatively and collaboratively with all levels of the organization to maximize performance, creativity, problem solving and results
• Adapt in a positive manner to changing priorities and remain calm in a fast-paced environment
• Excellent customer-facing soft skills to interact with internal and external customer

ROLE DESCRIPTION

The Account Manager is a remote consultative, proactive engagement position with the primary responsibility of client retention and success. You are responsible for enhancing client knowledge and usage of the AutoAlert platform(s) in a consultative and empowered, pro-active approach. You will be charged with client retention, market growth, and maintaining strong relationships with your assigned dealer partners.

You are a team player with strong problem-solving skills and an innovative mindset. You will be a part of a creative, diverse, collaborative team of hardworking individuals with the overall goal of increasing brand favorability, customer engagement and advocacy, and revenue growth.

• Assume lead point of contact for dealership once dealership has launched
• Build relationships across key stakeholders in the dealership including Dealer Principal, General Manager, BDC Manager, General Sales Manager, Service Director, and more
• Monitor dealership metrics, ROI reporting, and opportunities for utilization with the Dealer Principal or General Manager demonstrating the value of AutoAlert
• Consult and strategize with client leadership on a monthly basis
• Enhance client knowledge and usage of the AutoAlert programs
• Hold dealerships accountable for utilizations
• Ensure plans for AutoAlert training within the dealerships are completed and accounts are properly maintained
• Complete all relevant administration of paperwork and/or reports required by the dealership and in compliance with AutoAlert’s established policies and procedures
• Provide best practices and troubleshooting suggestions
• Educate and assist clients how to properly utilize AutoAlert resources and guide customers to the appropriate location for training
• Ensure monthly collaboration with dealership leaders, confirming Digital Portal accuracy for affiliated direct mail
• Act as liaison within territory to internal sales counterparts, identifying new opportunities through organic referrals
• Assist Accounting team with billing inquiries, invoicing, and accounts receivable
• Partner with Training team in completing training sessions as needed
• Other duties as assigned

Your Impact and Experience

• Bachelor’s degree preferred
• Minimum 5+ years of high-level automotive experience preferred
• Customer service/support experience preferred
• Strong computer software literacy
• Knowledge of market and competition
• Consistent track record of achieving personal and team goals
• Ability to grow business in a strategic manner including communication generation
• Demonstrated ability to engage customers across platforms (video, email, webinar, etc.), maintaining a high standard of confidentiality, organization, and documentation
• Ability to work cooperatively and collaboratively with all levels of the organization to maximize performance, creativity, problem solving and results
• Adapt in a positive manner to changing priorities and remain calm in a fast-paced environment
• Excellent customer-facing soft skills to interact with internal and external customers

SUPERVISORY RESPONSIBILITIES

This position has no direct supervisory responsibilities but works with other team members inside and outside of the department.

Across all teams, we look for the following values:

• Be a Role Model
• Be Passionate About our Partners’ Success
• Own Working Together
• Deliver Results

Living the AutoAlert values is core to all team members’ success. We welcome and encourage all people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer, focused on providing a positive place for you to grow your career.