Account Manager

at  Carrier

REQUIREMENTS:

• Extensive experience in Building Automation and HVAC Industry.
• People management and team-working experience.
• Strong knowledge of Building Automation Technologies, Designs and related industries.
• Strong problem solving ability and initiatives.
• Good communication and interpersonal skills.
• Strong negotiation skills coupled with the ability to develop and sell commercial contracts.

• You will be responsible for generating sales, hand in hand with account management of the service and maintenance contracts.
• Actively promote and professionally deliver Carrier /Automated Logic’s service and projects offerings to new and existing customers.
• Work with other team members at all times to ensure delivery of promises to customers, and to maximise lifetime business opportunities.
• Provide a high level of technical support to Service Technicians and Carrier / Automated Logic customers.
• Regularly visit key customers, ensure there are no ongoing issues, and maximise sales opportunities at each customer site.
• Regularly visit key customers, ensure there are no ongoing issues, and maximise sales opportunities at each customer site.
• Liaise with technicians and site contacts for purposes of submitting timely quotations for additional works.
• Be aware of overall Company financial objectives and work proactively to achieve those goals.
• Identify and develop relationships with existing and new customers, sub-contractors and suppliers.
• Together with the Operations Manager, complete scheduled reviews of Service Technician’s personal performance and performance measurements.
• Resolve customer service and account disputes in a timely manner as they arise.