ACCOUNT MANAGER CENTRAL EUROPE DAIRY / SWEET ( m/f/d)

at  Symrise

About Us
Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.
Its sales of € 4.7 billion in the 2023 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.
Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.
Symrise – always inspiring more…
Your Role

This role requires a dynamic and strategic professional with a passion for driving business growth and building lasting client relationships in the Dairy applications sector.

• Grow Symrise business in the area of Dairy and Sweet applications, with designated key and strategic accounts by managing top and bottom line.
• Proactively manage and grow the portfolio of key and strategic accounts, predominantly based in Germany, ensuring strong client relationships and long-term partnerships.
• Foster and maintain strong relationships with clients at all levels.
• Develop comprehensive Customer Development Plans to meet and exceed customer expectations.
• Create and deliver compelling presentations to both internal teams and clients, showcasing Symrise’s capabilities and solutions.
• Understand customer needs and ensure timely follow-up on submissions and proposals.
• Gather and utilize client feedback to drive continuous improvement.
• Coordinate Account teams in support of customer needs and priorities, ensuring the most efficient management of Symrise resources.
• Transition customer projects and new wins from scale-up to production.
• Follow KPIs versus targets (Sales, Gross Profit, win rate…) and take corrective actions if necessary.
• Negotiate pricing agreements within guidelines, manage credit, rebates and budget etc. for accounts.
• Manage and resolve customer complaints and ensure prompt resolution.
• Close cooperation with internal stakeholders as well as being the main point of contact for customers.
• Implement new business and projects for customers, by managing expectations and directing resources to the most appropriate area.
• Project Management skills, identifying opportunities based on feedback from clients and their needs.
• Comply with all appropriate Symrise and statutory ESG and regulatory guideline.

• Grow Symrise business in the area of Dairy and Sweet applications, with designated key and strategic accounts by managing top and bottom line.
• Proactively manage and grow the portfolio of key and strategic accounts, predominantly based in Germany, ensuring strong client relationships and long-term partnerships.
• Foster and maintain strong relationships with clients at all levels.
• Develop comprehensive Customer Development Plans to meet and exceed customer expectations.
• Create and deliver compelling presentations to both internal teams and clients, showcasing Symrise’s capabilities and solutions.
• Understand customer needs and ensure timely follow-up on submissions and proposals.
• Gather and utilize client feedback to drive continuous improvement.
• Coordinate Account teams in support of customer needs and priorities, ensuring the most efficient management of Symrise resources.
• Transition customer projects and new wins from scale-up to production.
• Follow KPIs versus targets (Sales, Gross Profit, win rate…) and take corrective actions if necessary.
• Negotiate pricing agreements within guidelines, manage credit, rebates and budget etc. for accounts.
• Manage and resolve customer complaints and ensure prompt resolution.
• Close cooperation with internal stakeholders as well as being the main point of contact for customers.
• Implement new business and projects for customers, by managing expectations and directing resources to the most appropriate area.
• Project Management skills, identifying opportunities based on feedback from clients and their needs.
• Comply with all appropriate Symrise and statutory ESG and regulatory guideline