Account Manager

at  CH Robinson

C.H. Robinson is looking to fill a GF Account Manager role. In this role you will manage a select group of small to mid-size accounts within the office or broader C.H. Robinson portfolio of business. You will manage and grow existing accounts by bringing forth new services or modes and/or expanding on existing services offered, with a focus on increasing efficiency, adding value, and maximizing profitability through the account’s supply chain. As an Account Manager you will identify new opportunities within your portfolio, generate demand, and sell creative solutions/services to drive growth through relationship building, problem solving, and exceptional service. We are looking for a self-driven, results-orientated individual with a positive outlook and clear focus on high quality and business profitability. Sound like you? Grow your career with us at C.H. Robinson!

QUALIFICATIONS

Required:

• High school diploma or GED
• Minimum 2 years of Global Forwarding experience or Account Management experience in the logistics industry or field. International is preferred
• Excellent communication, presentation skills and the ability to negotiate at all levels
• Proficient in Microsoft Office Suite of programs
• Proven ability to multi-task, prioritize, and manage time effectively
• Strong ability to persuade, motivate, and influence others
• Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers
• Proven ability develop a thorough understanding of service portfolios, business strategies and technology systems
• Site Specific: Understanding HMRC procedures and regulations

Preferred:

• Site Specific: Bachelor’s degree/Degree level education
• Site Specific: Working experience in a matrix organization
• Site Specific: Ability to speak multiple languages
• Values a diverse and inclusive work environment

• Retain and grow a customer portfolio of medium size client segment
• Implement new business opportunities and account set-up compliance
• Identify opportunities to further penetrate accounts by selling CHR’s diverse services
• Manage customer expectations through the creation and utilization of SOPs, KPIs, and other account specific metrics
• Contribute to the development and management of the annual account plan and budget
• Penetrate the account by making contacts and building relationships at multiple levels and in multiple departments within the account
• Leverage internal analytics and market intelligence to gain customer insights
• Act as an advocate for customers, conveying customer needs across the organization, to ensure proper alignment and prioritization of resources
• Determine customer pricing strategy using internal tools and resources
• Partnerswith operations and product/supply teams to ensure optimal execution through the use of SOPs, best in class business processes, and mutually agreed upon customer KPI’s