Account Manager

at  Cognite

ABOUT COGNITE

Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms. In the realm of industrial digitalization, we stand at the forefront, reshaping the future of Oil & Gas, Manufacturing and Energy sectors. As part of the esteemed Aker family, Cognite brings forth a legacy of innovation and excellence. Excitingly, we are set to extend our footprint to the vibrant landscapes of India, which opens the door for you to be part of the expansion from the beginning. Join us in this venture where data meets ingenuity, and together, we forge the path to a smarter, more connected industrial future.
Our teams are working on building the next-generation industrial data platform and applications across many different industries, such as Oil & Gas, Manufacturing, and Power & Utility. This includes enabling all types of workflows, including analytics, to assist in making better decisions. We are a good mix of engineers, products, and design. What we have in common is that we care deeply about the user experience and create products that users really want to use.
Our work environment is not just exciting and dynamic, but also intensely collaborative and supportive. You will work with the best domain and industry experts: designers, product managers, software developers, ML engineers, AI engineers and business leaders. We support one another, ask good questions, and give each other constructive feedback. Our goal is to leverage our diverse set of strengths and backgrounds to build innovative products, to think outside the ordinary, and grind through and nurture a great.

WE BELIEVE MOST OF THESE QUALIFICATIONS MATCH YOUR BACKGROUND

• Bachelor’s degree or relevant work experience.
• 5+ years of experience in customer engagement or account management.
• Familiarity with Account Management methodologies and practices.
• Commercial experience in renewals and/or upselling.
• Confidence in engaging with C-level sponsors.
• Strong communication skills, both written and verbal.
• Experience with data contextualization technology and SaaS.
• Knowledge of heavy asset industries (e.g., oil and gas, power, utilities).
• Familiarity with Salesforce, Clari, Command of the Message, and MEDDPICC (a strong bonus).

OTHER EXPERIENCES THAT ARE AN ADVANTAGE, BUT NOT REQUIRED:

• Proven track record of turning accounts around.
• Experience in high-growth scale-up organizations.
• Ability to collaborate across corporate functions.
• Self-sufficient with a results-oriented mindset.
• Fluent in a language other than English.
  We recognize that not everyone meets every qualification. Research shows some minority groups are less likely to apply unless they meet all requirements. We are committed to building a diverse, inclusive, and authentic team. If you’re excited about this role, we encourage you to apply even if your experience doesn’t align perfectly. You may be the right candidate for this role.

WHAT SETS THIS ROLE APART

Innovative relationships: Build not just relationships, but strong, long-term partnerships
Strategic Growth: go beyond sales- drive real, tangible growth for both Cognite and our clients.
Trailblazing Liaison: be the connective tissue, and shape the narrative of our clients digital transformation
Value- centric approach: Contribute to our clients success by understanding and delivering on their digital aspirations.
As a member of our Account Management team you will be responsible for helping our long-term customers realize the value of our products. In close partnership with the Customer Success team and extended support team, we strive for the achievement of our customer’s business goals and the adoption of our product to drive greater ROI and satisfaction.

RESPONSIBILITIES

• Manage and nurture long-term relationships with assigned customers.
• Develop and implement account strategies in collaboration with cross-functional teams.
• Work closely with customers to understand their business goals and maximize the value of Cognite’s products.
• Drive renewals and negotiate expansion opportunities for your portfolio.
• Collaborate with the Customer Success and extended Sales teams to ensure customer success and account plans are in place and diligently delivered.
• Contribute to maintaining high Customer Satisfaction.
• Engage customers through newsletters, webinars, and events.