Account Manager (Corporate)

at  Digital Space

Digital Space is a leading UK converged managed service provider delivering excellence in Connectivity, Unified Communications and Collaboration, Cloud and Hosting, Security and IT Managed Service Solutions to its customers, through Service Operations based in Newark and Telford.
Our culture is customer-centric, serving loyal and trusted customers across our specialist verticals including Hospitality and Leisure, Retail, Government and Not-for-Profit, Manufacturing & Construction, Commercial and Financial and Professional Services. An example of our valued customers include Greene King, Burger King UK, St John Ambulance, Roxel and the Motor Fuel Group to name but a few.
Over 80% of our colleagues are in customer facing roles, and as valued members of the Digital Space team benefit from training and professional development, flexible working options, Medicash, quarterly company incentives and a variety of health and wellbeing services. As a company we are always seeking talented people, so if you’re looking for a new challenge as part of a fast-paced industry in a business with exciting growth plans, then we’d like to hear from you!
Job Title: Account Manager
Type: Permanent
Location: Field-Based (offices in Newark, Telford, and London)

WHAT WE’RE LOOKING FOR:

We are seeking someone who is:

• Results-Driven: Highly motivated to meet and exceed sales targets.
• Self-Confident: Able to work independently, with enthusiasm and a strong work ethic.
• Proactive: A ‘can-do’ attitude with the ability to solve problems and think ahead.
• Collaborative: A team player who works well with others to achieve shared goals.

WHY JOIN US?

If you’re passionate about sales and looking for your next step as an Account Manager, we want to hear from you. At Digital Space, you’ll be part of a dynamic team, committed to growth and innovation.
Apply today and take the next step in your career!
At Digital Space we embrace the power of diversity and inclusion to drive innovation, creativity, and success. We believe that a diverse workforce, representing a wide range of backgrounds, perspectives, and experiences, enriches our workplace and enhances our ability to serve our customers and communities. We are committed to fostering an environment where all employees can thrive, regardless of their race, ethnicity, gender, sexual orientation, age, ability, or background. We actively seek to create an inclusive culture where every individual feels valued, respected, and empowered to contribute their unique talents. Join us in building a brighter future that celebrates diversity and promotes equality in everything we do.

ROLE PURPOSE:

As an Account Manager, you will be the primary point of contact for our corporate and enterprise customers, building long-term relationships that drive customer retention and open up new business opportunities. Your main focus will be on increasing revenue and contracted margin to contribute to overall profit and EBITDA growth.
In this role, you will identify customer needs and match them with our portfolio of Managed Services, offering tailored solutions that are both cost-effective and profitable.

KEY RESPONSIBILITIES:

• BUILDING RELATIONSHIPS:Develop and nurture strong relationships with existing Digital Space customers and partners, driving organic growth.
• CUSTOMER ADVOCACY:Understand the customer’s IT strategy and represent their interests within Digital Space, ensuring their needs are met.
• BUSINESS DEVELOPMENT:Proactively engage with customers at all levels, across multiple departments, to explore new business opportunities and maximise account potential.
• REVENUE GROWTH:Maintain and grow customer revenue and margin in line with your sales targets, helping to drive the company’s financial success.
• STAKEHOLDER ENGAGEMENT:Build strong relationships with both internal and external stakeholders, ensuring effective collaboration and support.
• CRM MANAGEMENT:Keep Salesforce and other internal CRM systems up to date with accurate data, including opportunities, contacts, account plans, and customer insights.
• REPORTING & FORECASTING:Regularly provide progress updates to your management team, attending weekly forecasting meetings and strategy calls, as well as quarterly 1-to-1 reviews.
• COLLABORATION:Work closely with internal Digital Space teams (service, operations, project management, and commercial) to address customer challenges and deliver high-quality, profitable solutions.
• SALES METHODOLOGY:Utilise internal resources to manage bids, RFPs, and sales documentation, ensuring a professional and methodical approach to all sales activities.
• CUSTOMER SATISFACTION:Collaborate with customer-facing teams to monitor and improve customer satisfaction, providing regular feedback and updates.