Account Manager – Corporate Risk & Broking

at  WTW

DESCRIPTION

The Account Manager will manage and grow a portfolio of clients, ensuring their risk management and insurance broking needs are identified and met. Based in Brisbane, the role will work within a team led by the Director of Client Service and Delivery | Property & Casualty.

THE REQUIREMENTS

• Insurance broking/industry experience of at least 5 annual business cycles.
• Excellent technical skills in coverage and wording review.
• Understanding and technical proficiency in claims management processes.
• Experience with the placement and servicing of complex and multinational clients.
• Intermediate proficiency in all MS Office applications, including Outlook.
• Excellent oral and written communication skills, both on an individual and small-group basis.
• Demonstrated success in managing team relationships and senior-level client relationships, with a focus on exceptional service.
• Qualifications in accordance with the Financial Services Reform Act (minimum Tier 1 Broking Compliance).
• Preferably degree-qualified in any discipline.
  Note: Employment-based visa sponsorship and/or assistance is not offered for this specific job opportunity.

• Implement and review client service strategies with multiple-tier client contacts.
• Obtain annual formal client feedback.
• Leverage best practices from across WTW to deploy within the business.
• Ensure all sales processes comply with the WTW Excellence Model and local regulations.
• Ensure adherence to the Client Excellence Model (CEM) and WCS principles.
• Represent the voice of the client both internally and within teams when decisions are made regarding processes, approaches, and future strategies.
• Ensure that settlements, client cash allocations, and credit management fall within agreed parameters.
• Ensure that every client has an agreed service plan and that client advocates implement every aspect of the plan.
• Actively participate in new business activity/prospecting and help build out growth propositions.
• Explore all cross-selling opportunities, for example, Employee Benefits, Construction, Workplace Risk, Risk & Analytics, Mergers & Acquisitions, and Financial & Executive Risks (FINEX).
• Undertake professional development.
• Ensure strong relationships are maintained with insurers.
• Work with WTW Placement, including hubs in London and Singapore.
• Utilize WTW product platforms.