Account Manager, Customer Connect

at  London Stock Exchange Group

JOB DESCRIPTION

We are currently looking for an Account Manager to join the Refinitiv Customer Connect Sales team based in Geneva.
You will manage an existing portfolio of Non Financial Buy Side customers ( mainly in the academia and in the Corporate customer segments) with a strong focus on revenue retention and gross sales. You are responsible for organizing a strategic approach to retain existing revenue and generate new gross revenue sales, mainly remotely, via calls and e-mail social media and other digital communication tools. The successful candidate will be a resourceful, motivated individual with a high level of intellectual curiosity, especially towards the financial markets in Germany and Switzerland.

Responsibilities Include:

• Manages, retains and grows revenue, Accountable and responsible for sales results : Executes the Customer Connect team strategy that includes a strong focus on revenue retention and gross sales generation
• Establishes strong, long-term customer relationships, and cultivate new business opportunities where appropriate.
• Develop a high velocity and high speed mindset to multiply touch points with customers and answer with an high reactivity to their inquiries.
• Maintains relationships with key decision makers.
• Strategically develops and executes a retention and growth-centric account strategy
• Applies knowledge of business and its constituent workflows to conceive and position value-added solutions to promote sales and revenue growth.
• Collaborates with account team and/or other business units where required and has oversight of all account activities.
• Responsible for forecasting, keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to other internal stakeholders.
• Acts as point of contact for the clients, provides escalation path to and from Service and attends to customer issues promptly as appropriate.
• Tracks customer activity in internal systems in order to execute on account strategy and identify additional opportunities

JOB SPECIFICATION - Required skills and education

Successful candidates will have the majority of the following skills and experience:

• Manages, retains and grows revenue, responsible for sales and accountable for service performance.
• Good business acumen and a working knowledge of the financial industry.
• Fluent in English and Spanish (French, Italian or Portuguese would be an asset).
• Shows autonomy as well as initiative and has persuasive sales ability.
• Has the flexibility to adapt to a fast changing environment and works well under pressure
• A high level of energy, self-motivation, competitiveness, and a desire to positively impact the business.
• Selling skills (identity, develop and articulate simple to complex proposition/consultative selling).
• Strong negotiating and influencing skills needed in order to handle objections and convert leads into prospects.
• Creative problem solver with an entrepreneurial spirit.
• Refinitiv Products and Services knowledge, and competitor’s core products.
• Strong customer focus work ethic.
• Proven track record of sales or high achievements within a target driven environment.
• Graduate level education.
• A proven ability to learn quickly.
• Strong understanding of customers and their business model and workflows.
• Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency.Problem solving
• -ability to understand, articulate, structure and solve client needs.
• Responsible for forecasting, keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to other internal stakeholders.

DEPARTMENT DESCRIPTION:

Customer Connect is one of Refinitiv sales channels focusing predominantly on the management of small to medium sized clients remotely. The Customer Connect Channel brings together all remote customer management capabilities under a single strategy.
Refinitiv is the leading global provider of news, financial information and technology solutions to the world’s media, financial institutions, businesses and individuals. Refinitiv’ strength is its unique ability to offer customers around the world a combination of content, technology and connectivity. Its premier position is founded on a reputation for speed, accuracy, integrity and impartiality as well as continuous technological innovation.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject .
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Job ID R0090960

• Manages, retains and grows revenue, Accountable and responsible for sales results : Executes the Customer Connect team strategy that includes a strong focus on revenue retention and gross sales generation
• Establishes strong, long-term customer relationships, and cultivate new business opportunities where appropriate.
• Develop a high velocity and high speed mindset to multiply touch points with customers and answer with an high reactivity to their inquiries.
• Maintains relationships with key decision makers.
• Strategically develops and executes a retention and growth-centric account strategy
• Applies knowledge of business and its constituent workflows to conceive and position value-added solutions to promote sales and revenue growth.
• Collaborates with account team and/or other business units where required and has oversight of all account activities.
• Responsible for forecasting, keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to other internal stakeholders.
• Acts as point of contact for the clients, provides escalation path to and from Service and attends to customer issues promptly as appropriate.
• Tracks customer activity in internal systems in order to execute on account strategy and identify additional opportunitie