Account Manager - Data Center

at  CBRE

ABOUT US:

Our Data Centre Solutions (DCS) division, part of CBRE’s Global Workplace Solutions (GWS) group provides end-to-end services to hyperscale, co-location and enterprise clients across the entire lifecycle of a data centre. As the world’s only management-led, fully integrated data centre real estate practice, CBRE’s DCS group unlocks maximum value and performance by incorporating data centre assets, operations and strategies into a single service delivery model. We deliver end-to-end, technology-powered solutions that tie business-critical IT and mission-critical facilities together, driving increased efficiency and giving our clients competitive edge.

COMMUNICATION SKILLS

• Ability to comprehend, analyse, and interpret complex business documents. Able to respond effectively to sensitive and confidential matters. Ability to write reports, and to make effective and persuasive presentations on complex topics to employees, clients, senior management and/or public or industry groups.

FINANCIAL KNOWLEDGE

• Sound knowledge of financial terms and principles and able to review complex financial/business analyses and reports. Able to conduct routine and ad hoc financial analysis and derive subsequent plans and recommendations to enhance business performance.

OTHER SKILLS AND ABILITIES

• Intermediate experience with Microsoft Office Suite. Strong command of the English language and excel in the areas of spelling, grammar and punctuation
• Proven track record in a site management role with responsibility for facilities service delivery, culture, people and business growth, preferably within a technical and/or hard services environment
• Highly developed interpersonal skills and enthused by a fast-paced, high growth environment
• Self-starter, confident, composed and result focused, able to deal comfortably with complexity and uncertainty
• Ability to balance strategic thinking with tactical delivery of client and business outcomes
• Ability to gain trust and support of senior management and key client decision makers
• Ability to manage conflict and crisis situations effectively

QUALIFICATIONS AND EDUCATION:

• Trade qualified or bachelor’s degree desirable, and a minimum of 5 years leadership experience gained delivering facilities management outcomes, preferably within a critical infrastructure environment. Projects delivery experience also desirable.

PURPOSE OF THE ROLE:

• The purpose of the Account Manager role is to lead operations within our client’s facilities and provide comprehensive contract management.
• This incorporates delivering exceptional customer outcomes while driving strong sustainable growth, statutory compliance and governance, the management and development of our people (operational, contract support and management), the continual development of our project activities on the sites, and full operational responsibility of the assigned critical infrastructure facilities.