Account Manager

at  Deep Well Services

The Account manager fosters development and implementation of new customers as well as nurturing existing customer relationships. In addition, they assist the Business Development Manager for related tasks and projects.

SKILLS & ABILITIES

Education: Bachelor’s Degree in Management or related field
Experience: 5+ years in industry operations position with quality focus
Other Requirements: Must successfully pass a pre-employment background check and drug screen.
Work Environment is both traditional and non-traditional. Job workstation is located in the office in a temperature-controlled environment but frequent trips to remote job sites will require working in a variety of potentially harsh weather conditions.

POSITION QUALIFICATIONS

Accountability & Dependability – Take personal responsibility for the quality and timeliness of work, and achieves results with little oversight.
Adaptability & Flexibility – Adapts to changing business needs, conditions and work responsibilities.
Detail Oriented – Ability to pay attention to the minute details of a project or task.
Ethical – Ability to demonstrate conduct conforming to a set of values and accepted standards.
Communication – Ability to communicate effectively, both oral and written, clearly and concisely.
Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables.
Problem Solving – Resolves difficult or complicated challenges.

DISCLAIMER

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Execute sales plan per assigned customers.
Maintain and service the developed customer base through periodic communication in the form of personal visit, email and phone discussions.
Develop new customers by fostering new relationships and promoting the company culture, performance, and equipment specifications.
Maintain a call log of all customer communication within the CRM system.
Provide location visits promoting customer service
Network with customers, 3rd parties, and prospects.
Design presentations for customers.
Manage and interpret customer requirements.
Ensure Customer Surveys are up to date, and work with company analyst to prepare quarterly analysis of customer base KPI and customer surveys.
Support the marketing and technical effort.
Represent the company at relevant trade exhibitions, and events as assigned.
Discuss new technology ideas, research findings, gather equipment information, and complete “what’s out there” projects as assigned.
Provide presentations and simulator demonstrations as required for customers.
Gather information to update customer profile / CRM daily/weekly
Assist in pricing and bid completion as needed.
Act as relief personnel for the Business Development Manager ensuring understanding of tasks to allow continuing operations in his/her absence.
Assist dispatch as needed with third party vendor set up for jobs (i.e. BOPs, pumps, swivels, trucking, manifests) and logistics planning.
Other tasks as assigned by management.