Account Manager

at  Deliveroo

THE TEAM

As Deliveroo continues to grow, we become a major revenue channel for restaurants - aside from providing the best support, we are restaurant consultants that use data-driven insight and industry knowledge to help our partner restaurants’ grow. Our Account Management team oversees restaurant relationships. We are restaurant consultants who use data-driven analytics and industry knowledge to provide the best support and strategic value to our restaurant partners. The Account Managers are a passionate, dynamic group of team players who work well together and cross-functionally with other departments, and of course, they’re fun. You will report to the Account Manager Lead and you will be based in our Kuwait office, we are currently operating on a hybrid model and you will be required to come into the office at least 4 days a week.

WHAT SKILLS YOU’LL NEED

• Minimum of 3-5 years of experience in a FMCG
• Very data conversant with an ability to utilise and analyze data to tell a story
• Great organisational skills with excellent team-player qualities
• Passionate about people and growing relationships
• Enjoy working in a constantly evolving environment
• Demonstrate strong competency using Microsoft Office tools and related project/program management applications to drive best practice
• Proficient with G-Suite
• Strong knowledge of the restaurant industry is a plus
• Fluency in English and Arabic is a must

WHY DELIVEROO

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

• Manage a portfolio of partners, comprising both independent and multi-site brands. You will maintain and grow relationships with these partners.
• Lead the delivery agenda with your partners to ensure they are operating with excellent fundamentals, and define and execute joint initiatives that drive sustainable growth for both Deliveroo and your partners.
• Lead the day-to-day management of your accounts, interacting primarily with stakeholders who manage daily projects or operations. You will work on negotiations and longer-term account plans in collaboration with your Restaurant Partner.
• Demonstrate the ability to resolve day-to-day issues and problem-solve independently, seeking advice for more complex problems when necessary.
• Work cross-functionally with other departments (Marketing, Operations) to lead new projects and drive initiatives forward