Account Manager

at  Detector Inspector

ABOUT US:

At Detector Inspector, we stand as a national leader in ensuring property safety and compliance, forging partnerships with prominent real estate agencies to uphold property safety obligations. Our dedicated team of over 450 field service technicians conducts more than 500,000 services annually.
We’re looking for a client services professional with demonstrated experience in residential property management. If you are an energetic and enthusiastic people-person with a desire to provide 5-star service to our existing clients and the determination to build upon these relationships to drive portfolio growth, this is the role for you!

As an Account Manager with DI, you will be managing an existing portfolio of real estate agency clients and working to safeguard the compliance of their agency and owners plus the safety of their tenants.

Reporting to the Account Management Team Leader, the purpose of your role is to build relationships with our existing and new real estate agency clients and to ensure their compliance. Supported by a central, Melbourne-based support team (help@DI), you are your clients’ principal point of contact. Elements of your role include (but are not limited to):

• Face-to-face visits with clients
• Management and active involvement in ensuring compliance with your client’s portfolio
• Respond to client calls and emails to assist and resolve any questions, requests or issues
• Support your teammates and other departments to provide a high level of service experience to our clients
• Liaise and work closely with our Client Services team to ensure any necessary actions are actioned promptly