Account Manager

at  DHL

Here at DHL Express UK, we are an employer of choice, a recognised Top Employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 4000 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.
DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.

YOUR PROFILE - SKILLSETS AND ATTRIBUTES

• Excellent Planning and Organising
• Excellent communication skills both verbal and written
• Strong customer orientation and business acumen
• Confidence to hunt and bring on new business
• Cross Border Thinking with the ability to build and maintain relationships both new and exisiting
• 1-2 years Account Management experience
• Experience in a face to face field sales position
• Experience in the international or domestic logistics industry is desirable

TASKS AND RESPONSIBILITIES

To be a successful Account Manager you will be required to manage and develop a portfolio of prospects and existing customers through building strong relationships to ensure needs are not only met but recognised. You will be expected to exploit all new opportunities from existing and potential customers to ensure a maximum penetration of DHL in assigned territory to achieve individual sales targets while meeting key customer needs.

• Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximise growth of existing customers to achieve the individual sales (volume and profitability) targets
• Manage all customer-related information by communication to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information
• Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognised and met
• Establish customer agreements and ensure and that pricing guidelines are always applied and profitability targets for customers are met
• Ensure that customer’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place
• Develop and implement an approach to secure competitors and prospects business in the shortest time possible
• Establish Prospects pipeline to support this approach and target them accordingly
• Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory
• Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk
• Take appropriate corrective action internally and/or with the customer
• Promote DHL brand image and values through own appearance and behaviour so that it reflects DHL high standards and develops customers’ relationship