Account Manager - Energy Client Management (f/m/d)

at  Deutsche Brse

LEARN. DEVELOP. GROW. BUT ALWAYS: SHARE VALUE

Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow – personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value!

WHO WE ARE

Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.
Prague

RECRUITING TEAM

Take your career to the next level with us and embrace new challenges!
+496921111810
Our Recruiting Team is looking forward to your call or e-mail.

• You will be the first point of contact towards the clients for daily business-related issues
• You will build up a network of contacts within your client firms whilst maintaining and coordinating over all interfaces, realization of change processes
• You will work on ad-hoc queries, proactively check and inform client about upcoming initiatives, you will keep the clients informed of new releases and changes and ensure their requirements are met on a regular basis
• You will support and coordinate complex changes, often involving multiple internal and external stakeholders, thus project management is a large part of this role
• You will independently plan and realize customer appointments
• You will coordinate with internal stakeholders such as Client Management, Product Management, Development, Operations
• You will facilitate effective communication and collaboration among product teams and stakeholders
• You will take over the responsibility for the contract management lifecycle for the product assigned
• You will develop and maintain product dashboards, status reports and key performance indicators (KPIs) to evaluate success and identify areas for improvement
• You will take over the responsibility of the budget planning for the product assigned (planning, tracking, invoicing, etc.)