Account Manager

at  ePromos

BASIC FUNCTION SUMMARY:

The Account Manager (AM) supports Enterprise Business Accounts in developing, managing, and executing sales strategies for the assigned portfolio of customer accounts. The AM will collaborate in developing and implementing account growth plans to achieve profitability and long-term partnerships through true Client advocacy. The AM will support the overall Client relationship and strategic selling efforts: generating and qualifying new opportunities, expanding accounts, building relationships, managing, and executing the sale of products and services to maximize sales performance and increase revenue.
The following duties are not intended to serve as a comprehensive list of all duties required in this position. The job description is intended as a representative summary of the major duties and responsibilities. This role may not be required to perform all duties listed and may be required to perform additional duties as requested.

ESSENTIAL FUNCTIONS: Duties, Skills, Responsibilities and Expectations:

• Support as assigned Enterprise Business Account as secondary contact for customer day-to-day needs
• Support the development, implementation, and execution of sales strategies focused on annual sales targets and the development of increased year-over-year sales, maintaining strategic business partner strategies
• Participate in client meetings and review processes to identify, prioritize, and execute deliverables
• Communicate directly with the Client through multiple platforms, including video meetings and an on-site presence when possible/applicable
• Lead in the product selection and merchandising of Client needs and ad hoc projects
• Create initiative-taking product presentations, virtual samples, spec samples, and sales fliers regularly to help drive sales growth and retention
• Plan, promote, and identify specific Client event dates, Client merchandise roadshow initiatives, and large order opportunities, providing support to any applicable Client onsite event opportunities
• Collaborate with all departments monitoring the business process to build, coordinate, and execute successful end-to-end customer satisfaction initiatives
• Work collaboratively with the Rep and Operations team on client online store opportunities and programs
• Maintain a top-level, in-depth knowledge of relevant product, industry, and retail merchandise trends through company training, meetings, industry publications, newsletters, webinars, events, and tradeshows
• Maintain best practice professionalism in line with ePromos core values, policies, protocol, procedures, and Client-specified contract terms and conditions
• Support the Sales Team in adhering to all Client contract terms and brand guidelines
• Assist in managing all large and/or logistically heavy projects (e.g., kitting, multiple drop ships) from client approval to delivery and follow-up to ensure timely and correct project execution alongside Post Support
• Work with the Customer Resolutions department on any quality issues for clients
• Provide coverage for other Account Managers
• Support the Sales Team to recognize new potential ad hoc and online company store opportunities and help to build a plan to secure such opportunities
• Maintain proper use of ePromos systems
• Support the Sales Team in preparing for and participating in Client business reviews
• Help the Sales Team build and execute marketing initiatives across all assigned accounts
• Execute and share prescribed best practices amongst the internal ePromos Team with a focus on continuous improvement
• Recognize bottlenecks and opportunities for improvement in the sales process
• Assist Sales Coordinators in successfully delivering all orders in the process by flagging the Sales Team when any potential problems may be identified
• Support the Sales Team on Client aging reports and assist in getting Client’s accounts current
• Monitor business in the process to help ensure orders are entered accurately, making sure of clear and concise instructions for ePromos’ internal Teams and supplier partners
• Attend company training, meetings, and events as required
• Other Duties assigned as needed

MINIMUM REQUIREMENTS:

• Minimum of 2 years of promotional products industry experience, preferably sales-related
• Strong knowledge of how promotional products are utilized
• Experience supporting the development and growth of accounts
• Strong computer skills (Microsoft Office products)
• Strong understanding of the technology solutions offered by ePromos
• Excellent written and verbal communication skills
• Ability to communicate directions and expectations clearly and efficiently
• Ability to manage and prioritize a multitude of simultaneous projects
• Strong time management and organization skills
• Experience working in Salesforce or similar CRM
• Extremely high attention to detail
• Ability to work in a fast-paced environment and problem-solve
• Ability to work independently
• Ability to stay focused under pressure
• Able to handle change easily and quickly
• Ability to manage Clients and establish clear expectations
• Desire to help Clients but not afraid to ask/address tough questions while maintaining the best interest of the Company at all times
• Experience with order and logistics management and solutions
• Excellent communication, oral, and written skills
• Strong organizational and time management skills
• Professional demeanor with high integrity
• Creative and resourceful
• Strong negotiation and interpersonal skills
• Willingness to work 100% remote

REQUIRED EDUCATION:

Bachelor’s degree in a related field or equivalent experience

• Support as assigned Enterprise Business Account as secondary contact for customer day-to-day needs
• Support the development, implementation, and execution of sales strategies focused on annual sales targets and the development of increased year-over-year sales, maintaining strategic business partner strategies
• Participate in client meetings and review processes to identify, prioritize, and execute deliverables
• Communicate directly with the Client through multiple platforms, including video meetings and an on-site presence when possible/applicable
• Lead in the product selection and merchandising of Client needs and ad hoc projects
• Create initiative-taking product presentations, virtual samples, spec samples, and sales fliers regularly to help drive sales growth and retention
• Plan, promote, and identify specific Client event dates, Client merchandise roadshow initiatives, and large order opportunities, providing support to any applicable Client onsite event opportunities
• Collaborate with all departments monitoring the business process to build, coordinate, and execute successful end-to-end customer satisfaction initiatives
• Work collaboratively with the Rep and Operations team on client online store opportunities and programs
• Maintain a top-level, in-depth knowledge of relevant product, industry, and retail merchandise trends through company training, meetings, industry publications, newsletters, webinars, events, and tradeshows
• Maintain best practice professionalism in line with ePromos core values, policies, protocol, procedures, and Client-specified contract terms and conditions
• Support the Sales Team in adhering to all Client contract terms and brand guidelines
• Assist in managing all large and/or logistically heavy projects (e.g., kitting, multiple drop ships) from client approval to delivery and follow-up to ensure timely and correct project execution alongside Post Support
• Work with the Customer Resolutions department on any quality issues for clients
• Provide coverage for other Account Managers
• Support the Sales Team to recognize new potential ad hoc and online company store opportunities and help to build a plan to secure such opportunities
• Maintain proper use of ePromos systems
• Support the Sales Team in preparing for and participating in Client business reviews
• Help the Sales Team build and execute marketing initiatives across all assigned accounts
• Execute and share prescribed best practices amongst the internal ePromos Team with a focus on continuous improvement
• Recognize bottlenecks and opportunities for improvement in the sales process
• Assist Sales Coordinators in successfully delivering all orders in the process by flagging the Sales Team when any potential problems may be identified
• Support the Sales Team on Client aging reports and assist in getting Client’s accounts current
• Monitor business in the process to help ensure orders are entered accurately, making sure of clear and concise instructions for ePromos’ internal Teams and supplier partners
• Attend company training, meetings, and events as required
• Other Duties assigned as neede