Account Manager - Europe

at  Ahrefs

We are looking for an enterprise account manager in Europe to help expand relationships with our existing enterprise customers.
Day-to-day, you will work with marketing agencies and Fortune 1000 companies to onboard and consult on SEO best practices and and scale their use of the Ahrefs platform.
This role is a hybrid sales & customer success role which will be incentivized by renewal & upsell opportunities. However, unlike other organizations, you won’t be bound to aggressive sales metrics as everyone’s bonus is also awarded against overall company performance.

THE SKILLS YOU NEED

• Excellent written & spoken communication skills
• Skills in creating educational content and conducting webinars or workshops for customers.
• A creative problem solver who can take initiative and make decisions
• Knowledge and hands-on experience with SEO and digital marketing trends.
• 3 - 5 years of customer success, sales, or account management
• Experience at a marketing SaaS company or SEO/digital marketing agency.

• Build deep relationships with our enterprise customers to retain, grow and develop product evangelists
• Create and implement strategic account plans that align with customer objectives and drive increased engagement and product utilization.
• Consult organizations on SEO best practices to help them reach measurable results.
• Devise and conduct onboarding training
• Lead upsell and account renewal discussions
• Monitor customer health and identify any potential risks
• Act as a customer advocate to ensure feedback is heard and acted upon
• Contribute to ideas that will improve department performance