Account Manager - French

at  NinjaOne LLC

ABOUT YOU

• You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections

• As a customer advocate and product expert, you excel at influencing and inspiring customers – with the ultimate goal of developing more NinjaOne disciples

• Resilient and calm you are able to see customers through issues and escalations
• As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey

ABOUT US

NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.

Over the last seven years our product has exploded in the market with year over year revenue growth. Today thousands of customers love and trust NinjaOne. We’re scaling our Account Management team to proactively drive adoption across our existing customer base through onboarding, upselling and cross selling. You’ll advocate for your partners internally and focus on an outstanding customer experience. As a NinjaOne Account Manager you will be responsible for building and maintaining strong, long-lasting customer relationships. You will become the trusted advisor and “go-to” person for your partners and will focus on helping them to succeed with their business objectives.
Location - Berlin, Germany
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Work along with a pre-defined group of our largest and most important customers; Establish connections to partners ranging from support agents to CxOs

• Be the Trusted Advisor to the customer, going the extra mile to ensure they are leveraging our solution effectively
• Analyze product usage data to actively take necessary actions to improve product adoption and reduce churn; Evangelize and guide customers to implement improvements
• As the “single point of contact” for your partners, you will build relationships to identify, qualify, sort, and develop your own cross sell and upsell opportunities
• Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
• Other duties as needed