Account Manager

at  GardaWorld

Account Manager
Business Unit: Security Services
Career Area: Operations and Administration
Location: Vancouver, BC CA
GardaWorld is currently hiring a full-time Account Manager for our Security Services business line. In this role, you will be responsible for the effective management of all issues in your assigned account portfolio with a focus on delivering a high level of service. You will be liaison for clients, GardaWorld team members and internal operations and act as the primary point of contact for client service, employee performance and incident escalation. If you bring experience working in a leadership role and thrive in a fast-paced role where building relationships is a key factor to your success, then this may be an ideal opportunity for you! We are looking for security professionals who are passionate about the industry and looking for an opportunity to develop their careers with a leading organization!

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS:

• 1-2 years of Account Management experience
• Previous professional experience in the security industry is a definite asset
• Post secondary education in a security related field is an asset
• Certified Protection Professional (CPP) or other relevant designations are a definite asset
• Excellent communication skills – written and verbal
• Organizational skills and a demonstrated ability to work in a fast-paced environment
• Flexibility to work outside of regular business hours to meet business demands
• Clean criminal background
• Valid Drivers license and reliable vehicle to travel to designated sites
• Legally entitled to work in Canada

• Maximizing customer retention by driving and ensuring customer satisfaction
• Validating corrective action for complaints, responding to escalated inquiries/requests quickly and professionally, while adding value at every opportunity, while documenting in accordance with corporate policy
• Ensuring customer expectations and contractual requirements are translated into operating instructions
• Ensuring and documenting that each site is fully staffed with trained, equipped and motivated personnel who can routinely execute on the customer’s mandate
• Driving corrective action and organizational engagement on any site specific operational or disservice issue, per requirements under our corporate standards
• Reviewing reports applicable to the business including overtime reports, account requirements, staffing updates, license status to manage portfolios
• Completing Standing Orders, Site Hazard Assessments, and ensuring client files are updated annually
• Coordinating with union representatives on personnel related matters as required