Account Manager, Hospitality Solutions

at  Sabre

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
About the team:
Sabre Hospitality combines unrivaled experience and innovative technology to help hoteliers around the world Go Beyond. Powered by SynXis®, the leading global hospitality commerce and distribution platform, hoteliers can surpass limits, solve daily challenges, and outpace the competition. Our team is rooted in hospitality and technology fuels everything we do.
What you’ll be doing?
We are seeking a customer-obsessed and results-driven Account Manager to enhance our team. This role requires a strong background in account management within the business software or hospitality sectors. As the primary liaison for our clients, you will help them maximize their use of our central reservation system (CRS) to drive revenue growth and improve operational efficiency.

Key Responsibilities:

• Act as the primary point of contact for assigned hotel accounts, addressing inquiries, resolving issues, retaining customers through renewals and providing ongoing support.
• Monitor account health and proactively seek opportunities for upselling and cross-selling additional services.
• Conduct needs assessments and deliver tailored presentations to showcase the benefits and ROI of potential solution upselling.
• Manage any new solution sales cycle from prospecting to closing, ensuring a smooth transition from sales to implementation.
• Collaborate with the marketing team to develop strategies and campaigns that resonate with hotel clients.
• Track sales activity and customer interactions in CRM software to ensure accurate reporting and forecasting.
• Stay current with industry trends, competitor offerings, and technological advancements to provide informed recommendations to clients.

Qualifications and Education Requirements:

• Bachelor’s degree in business, hospitality management, or a related field.
• 3+ years of experience in sales or account management, preferably within the hotel software or hospitality industry.
• Proven track record of meeting or exceeding sales targets.
• Familiarity with CRM systems and sales enablement tools.
• Willingness to travel occasionally to meet clients or attend industry events.

Personal Attributes:

• Exceptional communication and interpersonal skills, capable of building strong rapport with diverse stakeholders.
• Strong problem-solving abilities with a customer-centric orientation.
• Results-driven mindset with resilience in overcoming challenges.
• Excellent organizational skills with a keen ability to prioritize tasks and follow through.

Location: Brisbane or Sydney Australia
Why Sabre?
At Sabre, you’ll have the opportunity to work on projects that make a real impact on the travel industry. You’ll be part of a collaborative and innovative team that is dedicated to connecting people with moments that matter. Join us and help shape the future of travel.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

• Act as the primary point of contact for assigned hotel accounts, addressing inquiries, resolving issues, retaining customers through renewals and providing ongoing support.
• Monitor account health and proactively seek opportunities for upselling and cross-selling additional services.
• Conduct needs assessments and deliver tailored presentations to showcase the benefits and ROI of potential solution upselling.
• Manage any new solution sales cycle from prospecting to closing, ensuring a smooth transition from sales to implementation.
• Collaborate with the marketing team to develop strategies and campaigns that resonate with hotel clients.
• Track sales activity and customer interactions in CRM software to ensure accurate reporting and forecasting.
• Stay current with industry trends, competitor offerings, and technological advancements to provide informed recommendations to clients