Account Manager I - Specialized Services Client Support Group (Phone Team)

at  JPMorganChase

JOB DESCRIPTION

The Client Support Group (“CSG”) is part of the Specialty Services pillar within the Global Practices Leadership team. Specialty Services teams each perform unique functions for clients across Commercial Banking. The Client Support Group specializes in providing transactional support for clients and internal partners; performs high-risk callbacks for money movement, signer and security administrator changes and account and product maintenance; and is the client-facing intake support for fraud calls.
Role Summary
As an Account Manager I within the Client Support Group, you will be reporting to either an Account Manager II Team Leader or an Account Manager III People Manager. Your role will involve frequent interactions with various internal teams across the firm as well as with our external clients. You will act as the primary point of contact for inbound client requests, specifically those related to transactional inquiries. Additionally, you will be responsible for performing outbound high-risk callbacks to clients and assisting them with any fraud-related inquiries.

REQUIRED QUALIFICATIONS, SKILLS AND CAPABILITIES

• Excellent communication skills both written and verbal
• Relentless and versatile learner
• Highly organized with ability to manage competing priorities
• Demonstrated and consistent professional presence with the ability to adapt to evolving needs and situations
• Work independently and in a team environment to maximize productivity in the most efficient manner
• Problem solving skills with strong attention to detail. Proven leadership skills
• Strong analytical and communication skills, both verbal and written
• Exercise sound judgement and make effective decisions

PREFERRED QUALIFICATIONS, SKILLS AND CAPABILITIES

• Bachelor’s degree preferred & / or 3+ years of equivalent work experience

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

• Actively listen and identify the client’s needs while tactically executing solutions on their behalf
• Act as a consultant, guide clients through the process each step of the way and educate them on the self-serve opportunities that exist
• Work independently and in a team environment to maximize productivity in the most efficient manner
• Build and strengthen in-depth relationships with both internal and external clients
• Leverage relationships and people skills to influence better outcomes for clients
• Demonstrate intermediate knowledge of commercial treasury management products and services in support of the client’s needs
• Coordinate with Fraud Recovery Associates on the CB Fraud team regarding client inquiries