Account Manager I

at  Travelport

OUR AMBITION IS TO HIRE FOR POTENTIAL NOT JUST EXPERIENCE, AND YOU’RE LIKELY TO SUCCEED IF YOU:

• Are always ready to give it your all and deliver high quality work.
• Are excited to use your creativity and innovative thinking to try new things.
• Desire to exceed targets and drive business growth.
• Take responsibility and own your work.Are courageous and ambitious to challenge what’s been done before.

RESPONSIBILITIES INCLUDE:

• Building strong relationships with internal teams to ensure World Class Content in and out and reaching set team targets
• Identifies/creates/optimize/automates and documents end to end processes involving support, finance, delivery, product and legal teams to drive efficiency through group
• Identifying training needs for new and existing business – Provider/Agency – Internal/External
• Support THOR Program processes and tools optimization and content clean ups- Odin, SalesForce
• Provide support and address ad hoc administrative requests to assist hotel and car team
• Serve as a point of contact for questions, concerns, or suggestions related to processes and tools
• Someone who truly believes that Content is King, it comes in many guises and is willing to explore every one of them in the quest to have world class content.
• CRM management/optimization for hotel&car team, work hand in hand with Sales Operations Team,
• Provide billing/collection queries support for all hotel&car suppliers, design process improvements
• Full responsibility over coordinating end to end price increase process in collaboration with Finance team
• Full responsibility over hotel&car service fees; manage annual review, increase, implementation process; identify the need of implementing new fees or increase of existing fees
• Full responsibility for managing and improving customer/team facing tools and processes in collaboration with respective teams - My Travelport, Qlikview, Snow, Sharepoint
• Facilitate and maintain communication and relationship with Rate Gain team for the Rates&availability reports
• Create and update hotel and car documentation
• Arranging accesses, trainings, updating onboarding materials
• Update Homeport hotel and car information
• Responsible for increasing and maintaining hotel and car exposure within the organization

WHO WE ARE LOOKING FOR IN THIS ROLE:

• Experience in process optimization, documentation, tool implementation.
• Strong analytical and problem-solving skills
• Proficiency in process management, documentation tools, Excel
• An eye for detail and the ability to quickly understand and process data.Excellent communication skills, and the ability to network and build effective relationships internally and externally. A team player.