Account Manager II Building Water Systems

at  NSF International

In this role, you will report directly to the Senior Business Manager Water EMEA
Your primary objective will be to project manage the certification process from initial application through to final certification and listing for each of your clients. You will achieve this by working proactively, in collaboration with various departments such as the technical review team, the laboratory and sales team.

You will be the primary point of contact for clients keeping them informed of the progress of their application. You will educate the client so that all necessary information is received to ensure that the process of certification can as efficient as possible whilst managing client expectations

• Manage accounts with medium impact and/or complexity
• Manage customer account scope, audits, deliverable, timelines, services levels, quotes
• Identify and provide input to process improvement opportunities
• Provide customer education/consultation on standards, regulations or audit process
• Work in tandem with Sales and Program leaders to maximize growth opportunities
• Help assure clients’ compliance with certification requirements and timely support to achieve certification
• Accountable for quotes and the client’s post-sale experience from implementation, adoption through expansion
• Nurture client relationships
• Support accounts payable in resolving client payment issues
• Internal coordination with all stakeholders (business units, lab, technical reviewers, etc.) and some third parties.
• Identify and procure new business or cross-selling opportunities with assigned customer
• Develop client-specific solutions based on client needs
• Trend analysis to maintain good understanding of technologies used in assigned market area as well as to identify areas of improvement

Qualifications: Bachelor’s degree in Technical or Science related role preferred, or equivalent experience
Whilst experience in the certification industry is not mandatory you should be able to demonstrate that you have worked in a technical environment and have the ability, to apply technical knowledge to your working environment.
Experience in customer facing roles
Ability to manage customer accounts
Good organizational and prioritization skills
Strong interpersonal & communication skills
Results orientated
Attention to detail
Committed to service excellence
Cross selling skills
Ability to autonomously manage projects, ownership
Always looking for solutions to assist the clients
Collaborative mindset, team player
You have an excellent knowledge of Spanish and you are fluent in English (any additional EU language will be an asset)
Excellent knowledge and use of Microsoft Office suite
Hybrid role 3 days office (Belgium) max 2 days home.
Training on certification standards and processes will be provided
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About Us
NSF is a growing global public health and safety organization. Our mission is to protect and improve human and planet health by enabling safe food, clean water and life-enhancing health technologies and products for millions of people around the world. We do so by developing standards, testing, auditing, certifying, and providing advisory services to clients in the food, water, health sciences and consumer industries.
Our nearly 3,000 employees provide services in over 180 countries through many of our global offices, at our 35,000 client sites, from home offices and in state-of-the-art laboratories. We’re growing fast and expanding into new areas such as sustainability and digital. And that’s where you come in. Come join a team that makes a difference in the world.
More information about NSF can be found at nsf.org
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“Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF Employee by a third-party agency without a valid written & signed search agreement, will become sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.

Please refer the Job description for details