Account Manager - Intermediary Agents

at  Hilton

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.

• Excellent communication skills: presentations, written and public speaking
• Good understanding of sales process, tools, measurements and systems
• Good knowledge of market segments and pricing strategies
• Understanding of competition and marketing strategies
• Strong in account management
• Strong persuading and influencing skills
• Ability to direct collaboration among cross-functional teams including external resources
• Ability to analyse departmental financial data in order to make strategic and tactical decisions
• Leads by example to resolve conflicts, introduce change and ensure collaboration among others
• Demonstrates the highest standards of ethical behaviour and absolute discretion with sensitive information
• Ability to take initiative to identify, prioritise and implement actions required to achieve functional goals
• Strong problem-solving skills including ability to address any issue in collaboration with others, identify and prevent potential problems and develop problem solving skills in others
• Ability to provide development and mentoring to others
• Budget development and management skills
• Ability to work independently and manage the work of others
• Ability to deliver performance feedback to subordinates to improve overall performance
• Ability to adjust plans and priorities as situations change
• Prioritises, organises and uses a systematic approach to get things done
• Ability to think and articulate a vision for business sales and capable of translating this into practical and tangible actions
• Self-reliant, working with minimal control and direction
• Takes calculated risks to achieve results in consultation with immediate supervisor and other relevant team members
• Contributes and is effective when team working with peers
• Has good relationship management skills and presents the appropriate professional image to customers and external contacts
• Can handle more than one task/situation at a time

REQUIRED QUALIFICATIONS

• University degree or experience in lieu thereof
• Significant work experience (2-3 years) in customer facing, revenue generating roles
• Experience working in multi-cultural or international settings
• Fluency in German and English (in speaking and writing)
• Proficient in Microsoft office applications

PREFERRED QUALIFICATIONS

• Advanced degree preferred
• Established relationships with existing HWS key customers
• MICE background

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company.

• To communicate regularly with hotels to ensure productive and effective meetings are established and customer information cross referenced and to ensure relevant hotels are aware of the ‘Customer value’ when dealing with a tender coming from a specific customer.
• Attendance at sales workshops.
• Support sales weeks and blitzes.
• Support joint calls for colleagues visiting.
• Organise fam trips and support the hotels with client attendance.
• Host virtual calls for the key hotels to support with conversion

The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.

• Excellent communication skills: presentations, written and public speaking
• Good understanding of sales process, tools, measurements and systems
• Good knowledge of market segments and pricing strategies
• Understanding of competition and marketing strategies
• Strong in account management
• Strong persuading and influencing skills
• Ability to direct collaboration among cross-functional teams including external resources
• Ability to analyse departmental financial data in order to make strategic and tactical decisions
• Leads by example to resolve conflicts, introduce change and ensure collaboration among others
• Demonstrates the highest standards of ethical behaviour and absolute discretion with sensitive information
• Ability to take initiative to identify, prioritise and implement actions required to achieve functional goals
• Strong problem-solving skills including ability to address any issue in collaboration with others, identify and prevent potential problems and develop problem solving skills in others
• Ability to provide development and mentoring to others
• Budget development and management skills
• Ability to work independently and manage the work of others
• Ability to deliver performance feedback to subordinates to improve overall performance
• Ability to adjust plans and priorities as situations change
• Prioritises, organises and uses a systematic approach to get things done
• Ability to think and articulate a vision for business sales and capable of translating this into practical and tangible actions
• Self-reliant, working with minimal control and direction
• Takes calculated risks to achieve results in consultation with immediate supervisor and other relevant team members
• Contributes and is effective when team working with peers
• Has good relationship management skills and presents the appropriate professional image to customers and external contacts
• Can handle more than one task/situation at a tim