Account Manager - International

at  Gallagher

Introduction:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher’s global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you’ll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we’ll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview:
Clements Worldwide, a Gallager company, is a leading provider of international insurance solutions. With a rich history spanning over 70 years, Clements specialises in offering comprehensive insurance products tailored to meet the unique needs of expatriates, international organisations, and global businesses. Our mission is to provide peace of mind to our clients by delivering exceptional service and innovative insurance solutions that protect their assets and mitigate risks worldwide.
We are looking to recruit an Account Manager to join our growing team. You will be managing your own book of business composed of international accounts across a wide variety of general commercial and employee benefits (EB) products.
This role is integral to managing a diverse portfolio of international business accounts, ensuring the delivery of exceptional service and the development of long-term client relationships.
Our team thrives in a culture of teamwork, collaboration, and innovation. As an Account Manager, you will have the opportunity to work closely with a group of highly skilled and motivated professionals who are dedicated to achieving success. Our team values open communication, mutual support, and a shared commitment to delivering exceptional service to our clients.
We cultivate a positive and inclusive work environment where every contribution is valued. Our team members hail from diverse backgrounds and bring unique perspectives, fostering a rich and stimulating atmosphere for professional growth and development. We encourage innovation and creativity, and we are always receptive to new ideas and approaches that can enhance our service offerings.
As an integral part of our team, you will have the opportunity to build strong relationships with our clients within the global market. By understanding their needs and providing exceptional account servicing support, you will play a crucial role in ensuring their satisfaction and fostering long-term partnerships with our organization.
If you are a motivated and driven professional who thrives in a fast-paced and collaborative environment, we would love to hear from you!

How you’ll make an impact:

• You will be responsible for your own book of business from start to finish: creating documents for new customers, along with any mid-term adjustments, and renewals information.
• Ensure all customer details are recorded accurately and entered on to the system in a timely fashion to ensure data integrity.
• Obtain renewal terms for customers, always ensuring you’ve explored other options before providing the best available solution.
• Prepare renewal closings from meeting minutes and ensure cover is bound by renewal date.
• Manage insurer and customer queries about their policies. Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required.
• Deal with account queries and credit control matters highlighting any concerns.
• Apply fundamental legal and regulatory policy in relation to internal policies and the insurance contract as required.
• Once experienced with Clements’ systems and processes, work with newer staff to upskill them and build their expertise

About you:

• Experience within cross-class commercial products within the international market is key to this role.
• Holding or working towards one of the Chartered Insurance Institute Qualifications: Cert CII/Dip CII is desirable as is being educated to GCSE standard or equivalent.
• Worked to targets within a regulated, measurable framework and achieved SLA’s.
• Evidence of rapport-building and experience in providing solid customer service focus with outstanding communication and social skills.
• Due diligence and process driven to deadlines, happy to forward plan, organise and analyse information.
• Highly accurate with a strong attention to detail, using initiative when assisting team members.
• Eligible to work in the UK.