Account Manager

at  LandTech

WHO WE ARE

We are on a mission to drive tech-enabled change for developers to shape the communities of the future.
LandTech is supercharging the whole development process by building technology for every stage of a property developer’s journey towards unlocking land. 90% of the 200 top global cities have a housing crisis and it’s too difficult for property developers to build the places we need. To keep up with demand, the property industry needs to keep evolving. LandTech is part of that evolution.
Established in 2014 with two Co-Founders passionate about solving a complex problem, our product offering is the industry standard for site sourcing and assessment, and we are now a multi-million-pound business carving a path to international success.
Sound interesting? Come join us.

EDUCATION BACKGROUND & TECHNICAL EXPERIENCE

• Proficiency using CRM systems, Salesforce and Excel/Google Sheets
• Minimum of 2 years experience within SaaS organisations
• Minimum 1-2 years experience of account management, demonstrating experience of negotiating annual renewals, and mitigating risk, as well as a proven track record of upselling existing accounts, through ‘land and expand’ approach

THE ROLE

This role is part of Customer Growth, which is responsible for truly understanding our customers and what they need. We give our customers the training, education and ongoing support to help them day to day and exceed their expectations, without fail. This leads to growth in accounts, high retention rates…and the overall success of the business! As a company we want our customers to achieve maximum value when they purchase our software, so that we partner with them for the long term. Our customers’ success is our success.
Reporting to the Account Management Lead, you will take responsibility for a portfolio of customers leading on all commercial aspects and working with our Customer Success Managers to deliver against the customers’ agreed outcomes. You will be expected to work with your clients to ensure a successful renewal and effectively identify growth opportunities, whilst working with external partners and internal stakeholders to remove barriers and find solutions for clients.

KEY ROLE ACCOUNTABILITIES

• Consistently delivering to target Net Revenue Retention, Logo Retention and Growth of Accounts including Closed new revenue and Pipeline generated.
• Managing all commercial aspects of existing customer relationships, including independent renewal negotiations, identifying and mitigating risk in your portfolio and self-sourcing growth opportunities
• Working alongside our customer success team to deliver best in class customer experience, grow accounts and mitigate risk.
• Matching new product-line upsell opportunities to your customer base and managing meaningful outreach to secure new revenue streams
• Create, execute and maintain strategic account plans to ensure key customers in your portfolio receive a more strategic approach
• Multithreading existing and new stakeholders to understand ROI and success measures across your customer base
• Forecasting and delivering against core metrics to ensure results for yourself and the business
• Gather information and insights to provide feedback for the rest of the business (product teams, marketing etc).