Account Manager, Member Rewards

at  Alberta Motor Association

YOUR favourite PLACE TO BE IS ONE STEP ahead.
Closing: When Filled
Location: AMA - Edmonton South
You’re like the Golden Gate bridge; your talents span across many miles, and you provide strength, support and guidance to those around you. You ensure everyone is going in the right direction and enjoying the experience along the way. You take a vision and bring it to life with your passion and performance abilities. Traffic or roadblocks aren’t a problem - you zone in on issues and address them so we can get back to business.
You love to take a great relationship to the next level. And in the world of loyalty programs, you’re savvy enough to know that rewarding offers and exciting promotions drives higher customer engagement and more sales. You’ve got some serious people skills and some experience signing on new accounts and growing existing ones. You’re committed to building strong relationships that feel like family and powerful programs that move the dial forward in ways you’re proud to report on. If this sounds like you – you need to talk to us.

WHAT YOU’LL DO

• Report to the Manager, Member Rewards.
• Build and maintain effective business and working relationships with rewards partners and potential partners to obtain the best member value and member satisfaction.
• Work with our partners to find ways to increase their sales to our members and their satisfaction with our program with great offers, specials and promotions
• Champion the implementation of Member Rewards strategies, policies and processes while supporting the Association’s overarching strategic direction.
• Work with colleagues from across the organization on shared opportunities, to encompass emerging technology, digital communications, and modernization.
• Work with partners and the Marketing team to identify opportunities to promote partner and member offers.
• Ensure the Rewards program meets/exceeds objectives for member engagement, member value & member satisfaction.
• Be a key player in protecting member privacy and the integrity of data.
• Ensure association training supports the Rewards strategy and is accurate and updated to reflect any changes in member offers & benefits.
• Participate in Reward partner activities/events as required.
• Participate and provide input into the forecast that determines the goals for Rewards member engagement and growth.

WHAT YOU’VE DONE

• You have a post-secondary degree in Business, Marketing, Science, or an equivalent combination of education and relevant experience.
• You’ve got at least 3 years’ experience in account management, product management, or marketing.
• Previous experience working with a loyalty program is considered an asset.
• You know all the ins and outs of how to be extremely organized and capable of tracking, managing, and resolving issues effectively in a fast-paced environment.
• Above all … you have a strong history of results … a history of acquiring new partnerships, managing existing partners, exceeding targets and delivering value.
• You will be able to pass a Canadian Criminal Record Check