Account Manager

at  NEXTDOOR

#TEAMNEXTDOOR

Nextdoor is where you connect to the neighbourhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighbourhood they can rely on.
Neighbours around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby — neighbours, businesses, and public services. Today, neighbous rely on Nextdoor in more than 335,000 neighborhoods across 11 countries.

THE IMPACT YOU’LL MAKE

Nextdoor’s Advertising Solutions team partners with national and regional brands to connect them with our hyper-local community of neighbours across the United States through our suite of advertising products. We are looking for an Account Manager to help our strategic advertising partners manage and grow their advertising campaigns on Nextdoor. You’ll work closely with clients and agencies to develop and execute advertising buys on the platform, while also partnering with product management and engineering teams to provide feedback and identify opportunities to improve the efficacy of our team and product. If you’re great with people, insanely detail-oriented, and a creative problem solver come join our team!

Your responsibilities will include:

• Provide excellent customer service to Nextdoor advertising partners by developing effective campaigns and recommending best practices
• Work in tandem with sales partner to build successful partnerships through large-scale activations with mid market and strategic clients, while leveraging internal cross-functional teams when needed
• Work comfortably with data-driven, highly technical clients while utilising product and engineer to execute on client outputs to drive value
• Build and manage strong partnerships with advertising and agency partners
• Serve as the primary post-sale point-of-contact for clients on a designated book of business
• Manage all aspects of the campaign, from the initial contract to final billing needs while proactively monitoring and solving campaign-related issues in a timely manner
• Execute, optimise, and analyse advertising campaigns on Nextdoor using internal tools and dashboards
• Own the day-to-day communication with brands and ensure campaign success
• Own data-driven upsell and renewal conversations to retain and grow revenue partnerships
• Cultivate a strategic approach to product adoption through the deep knowledge of our client’s business challenges and our platform’s solutions
• Create and present strategic POVs, campaign wrap-ups and/or Quarterly Business Reviews to client(s)
• Work cross-functionally to ensure all aspects of a campaign are executed flawlessly
• Participate in in-person Nextdoor events, trainings, off-sites, volunteer days, and other team building exercises
• Build in-person relationships with team members and contribute to the KIND culture that Nextdoor values

• Provide excellent customer service to Nextdoor advertising partners by developing effective campaigns and recommending best practices
• Work in tandem with sales partner to build successful partnerships through large-scale activations with mid market and strategic clients, while leveraging internal cross-functional teams when needed
• Work comfortably with data-driven, highly technical clients while utilising product and engineer to execute on client outputs to drive value
• Build and manage strong partnerships with advertising and agency partners
• Serve as the primary post-sale point-of-contact for clients on a designated book of business
• Manage all aspects of the campaign, from the initial contract to final billing needs while proactively monitoring and solving campaign-related issues in a timely manner
• Execute, optimise, and analyse advertising campaigns on Nextdoor using internal tools and dashboards
• Own the day-to-day communication with brands and ensure campaign success
• Own data-driven upsell and renewal conversations to retain and grow revenue partnerships
• Cultivate a strategic approach to product adoption through the deep knowledge of our client’s business challenges and our platform’s solutions
• Create and present strategic POVs, campaign wrap-ups and/or Quarterly Business Reviews to client(s)
• Work cross-functionally to ensure all aspects of a campaign are executed flawlessly
• Participate in in-person Nextdoor events, trainings, off-sites, volunteer days, and other team building exercises
• Build in-person relationships with team members and contribute to the KIND culture that Nextdoor value