Account Manager Partner Services

at  Bookingcom

KEY JOB RESPONSIBILITIES AND DUTIES:

• Pro-active communication with partners in your region by telephone and by internal messaging to assist with the development of the business, also available for market visits to your designated portfolio
• Responsible for a portfolio of partners where you are the first point of contact, answering questions and following up when needed, also responsible of evaluating local market characteristics, trends and drivers
• Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer Booking.com’s customers the best availability and competitive pricing)
• Be knowledgeable on Booking.com’s products so that their benefits and usage can be explained to Partners
• Identify opportunities for partners that will help improve Booking.com’s business by using its internal segmentation to prioritize
• Help identifying new potential partner leads and pass this leads on for further follow up
• Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer
• Support the organization of events, such as workshops and webinars, for partners. Also encouraged to attend in the partner events for their managed portfolio

ROLE QUALIFICATIONS AND REQUIREMENTS:

• 2 years of experience in a relevant account management/sales/business development function
• Proficient in spoken and written English
• Affinity or experience within e-commerce and/or travel industry are considered a plus
• Proactive with a sense of responsibility and can work independently
• Accurate, strong analytical skills and an eye for detail
• Great teammate, self-motivated, flexible and open to change
• Hotel School or equivalent experience, or University background preferred
• Driver’s license
• Availability to travel up to 50% to a designated area within the country

Benefits & Perks: Global Impact, Personal Relevance:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
• Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers
• Free access to online learning platforms, development and mentorship programs
• Global Employee Assistance Program, free Headspace membership
• Please note that while our philosophy is the same in every location, benefits may differ by office/country.