Account Manager

at  POD Marketing Inc

JOB SUMMARY

Reporting to the General Sales Manager, the Account Manager is responsible for ensuring a positive client experience and high client retention rates by offering exceptional service and support. This role involves working closely with clients to understand their needs, goals, and challenges while developing and executing customized marketing strategies to drive portfolio growth. Alongside client management, the Account Manager also plays a key role in providing sales systems and process support to the sales team, including the management and optimization of sales tools and resources. The ideal candidate will bring a strong background in account management, sales, and marketing, and must possess excellent communication, collaboration, and problem-solving skills.

REQUIRED EXPERIENCE & SKILLS

• Legally able to work in Canada and located in Calgary, AB
• Bachelor’s degree in Business Administration, Marketing, or related field
• Minimum of 2 years’ experience in an Account Management or similar client-facing role
• Minimum of 2 years’ experience in a digital marketing focused role
• Proven track record in achieving growth and retention goals
• Strong understanding of marketing strategies, including PPC, SEO, social media, and email marketing
• Experience with sales processes and CRMs like Salesforce, Accelo, or Basecamp is an asset
• Exceptional communication and interpersonal skills
• Strong analytical skills with the ability to make data-driven decisions
• Prior experience in a marketing agency environment is an asset
• Expertise in contract negotiation and renewals
• Advanced understanding of sales enablement tools and reporting is an asset

HOW TO APPLY

At POD, we believe “that most job requirements and conceptual knowledge are easily trainable. But you can’t teach drive, ambition, or passion.” (Take a look at this article, Finding Your Unicorn, written by our President, Kevin Wilhelm). Our hiring managers consider alignment with our core values and passion for our company culture to be as valuable as experience and education.
After reading this job description, we want you to ask yourself:
Am I the exact right person for this role?
Do I align with POD’s core values and culture?

If you’ve answered yes to both questions, we want to hear from you! Here are a few easy steps that will help us get to know you better.

• Ensure your professional resume is up to date and highlights some of the key points we are looking for.
• Create an engaging and personalized cover letter for us to read. If you don’t include a cover letter, you will NOT be considered for this role. Video cover letters are given extra attention - but please keep them under 2 minutes!
• Include a link to your portfolio, writing samples and/or social media accounts that you have managed (if applicable).
• Apply through our website (https://www.podmarketinginc.com/careers/)

All successful candidates will be contacted via email to discuss next steps. We appreciate all applications and wish you all the best of luck.

• Manage a diverse portfolio of accounts, developing trustworthy and long-lasting relationships with clients.
• Act as the primary point of contact for clients, providing timely and tailored solutions to individual needs.
• Build and execute customized quarterly marketing strategies for clients, aimed at achieving their specific goals.
• Drive portfolio growth by identifying upsell opportunities.
• Resolve conflicts and challenges faced by clients in a prompt and effective manner.
• Oversee financial aspects of client accounts, including invoicing and budget management.
• Support the optimization of sales systems and processes, including management and refinement of CRM tools.
• Track and report on sales account targets, aligning them with company objectives and making adjustments as needed.
• Monitor relevant sales and account metrics, suggesting actions for improvement and identifying opportunities for growth.
• Collaborate with internal stakeholders and external partners to deliver comprehensive services and drive future growth.
• Travel to client meetings, trade shows, and conferences, sometimes including speaking engagements, if applicable.